Diamond Waller
Medical Assistant, Patient Attendant, Cycle Counter, Data Auditor
Detroit, MI 48228
*************@*****.***
Work Experience
DATA AUDITOR
HTC GLOBAL SERVICES
July 02,2024- December 31,2024
• Conduct a visual quality control check on scanned documents to ensure they are
• accurately captured in the system.
• Verify the accuracy of data entered and make necessary corrections or adjustments as
• needed.
• Identify and resolve discrepancies or errors in data entry.
• Adhere to established procedures and guidelines for data entry and quality control.
• Collaborate with team members to ensure consistency and accuracy in data processing.
• Maintain confidentiality and security of sensitive information.
• Meet daily quotas and productivity targets while maintaining high levels of accuracy.
• Communicate any issues or concerns regarding data quality or process inefficiencies to
• the appropriate stakeholder.
Caregiver
The Sheridan at Birmingham, Visiting Angels, Living Assistance December 24, 2019 - Current
• Provided a safe, nurturing environment that stimulated residents' physical and emotional well-being.
• Communicated residents' weekly progress to families and healthcare providers, ensuring transparency and continuity of care.
• Maintained a clean, sanitary work environment, adhering to health and safety regulations.
• Administered medications accurately and on time, following prescribed guidelines and ensuring proper documentation.
• Documented incidents meticulously, providing detailed reports for review and ensuring compliance with organizational policies.
Cycle Counter (Picker)
Amazon - Romulus, MI
November 2018 – April 2019
• Organized and managed inventory, ensuring efficient storage and retrieval of products.
• Conducted cycle counts, overseeing office and inventories, processed merchandise returns, handled product exchanges,
• Picked and packed items accurately, meeting daily quotas and maintaining high productivity levels.
• Operated warehouse equipment safely, following standard operating procedures to prevent accidents.
Medical Assistant, Patient Attendant
Michigan Medicine University of Michigan - Ann Arbor, MI July 2017 to October 2020
• Conducted patient intake, including taking vital signs, medical histories, and updating electronic health records.
• Assisted physicians with medical examinations and procedures, ensuring patient comfort and adherence to protocols.
• Administered medications as prescribed, providing thorough explanations to patients regarding their treatment plans.
• Coordinated patient appointments, follow-ups, and referrals to ensure seamless care continuity.
• Performed phlebotomy and other diagnostic tests, maintaining strict adherence to safety and infection control standards.
• Managed patient inquiries and concerns with empathy and professionalism, enhancing patient satisfaction and trust.
Assembler
JAC Product - Saline, MI
May 2017 to June 2017
• Assembled automotive components on a fast-paced production line, ensuring adherence to quality standards and specifications.
• Performed routine inspections and quality checks on assembled products to identify and address defects.
• Collaborated with team members to troubleshoot assembly issues, contributing to continuous improvement initiatives.
Cycle Counter (Receiving Clerk / Line Leader/ Packager/ Quality Control) Hollingsworth Logistics - Dearborn, MI
February 2014 to October 2016
• Received and processed incoming shipments, verifying accuracy against purchase orders and managing inventory records.
• Conducted cycle counts to maintain accurate inventory levels, identifying discrepancies and implementing corrective actions.
• Led packaging line operations, ensuring efficient workflow and compliance with safety and quality standards.
• Performed quality control inspections on outgoing shipments, ensuring products met client specifications and standards.
• Trained and supervised team members, fostering a collaborative and productive work environment.
Youth Leader
Summer Day Care Education - Detroit, MI
June 2012 to September 2014
• Planned and facilitated educational and recreational activities for children, promoting a safe and engaging environment.
• Provided guidance and mentorship to youth, supporting their social and emotional development.
• Communicated effectively with parents and guardians, providing updates on children's progress and addressing concerns.
Education
Diploma in Medical Assistant Program
Brown College - Dearborn, MI
September 2012 to July 2013
Diploma in EXTERNSHIP
Westside Academy - Detroit, MI
June 2012
Skills
• Assembly and Quality Control
• Typing and Data Entry
• Vital Signs Monitoring and Patient Care
• Hospital and Clinical Experience
• Medication Administration
• Strong Communication and Interpersonal Skills
• Computer Proficiency (Microsoft Office Suite)
• Detailed Documentation and Charting
• Medical Terminology Knowledge
• Meal Preparation for Patients
• Efficient Multitasking and Organizational Skills
• Adaptability in Diverse Environments
Certifications and Licenses
• Child Development Associate Certification
• Six Sigma Certification
• Certified Quality Engineer
• Six Sigma Green Belt
Additional Information
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Exceptional organizational and documentation skills
• Ability to multitask and perform well under pressure
• Responsible, detail-oriented, and reliable
• Strong ability to communicate effectively and adapt to various environments