Front Desk Customer Service

Abdulhakim Usman

**** ****** ****, ***** ********, GA 30083 770-***-**** ***********@*****.*** Professional Summary

Reliable and service-driven professional with 4 years of progressive experience in customer service, front desk operations, and building support. Skilled in rental processing, emergency response, and administrative tasks. Known for strong communication, time management, and maintaining a safe and professional environment.

Education

High School Diploma

Penn Foster High School

Graduated: 2021

Bachelor of Science in Computer Science

Georgia State University

August 2022 - Expected May 2026

Professional Experience

Administrative Assistant / Front Desk Attendant

Summit Business Center, Atlanta, GA

July 2019 - January 2021

- Began working at age 17, supporting front desk and administrative functions.

- Managed visitor logs, controlled access, and maintained security procedures.

- Provided clerical support, including mail distribution and document organization.

- Helped with staff scheduling and training support.

- Ensured a safe, professional lobby and responded quickly to issues or requests. Front Desk Supervisor

Skyline Residential Management, Atlanta, GA

February 2021 - May 2023

Abdulhakim Usman

4517 Ranger Road, Stone Mountain, GA 30083 770-***-**** ***********@*****.***

- Supervised and scheduled all Front Desk staff for a residential property.

- Maintained timesheets and activity logs; submitted reports to management.

- Trained new front desk staff and coordinated with management to fill shifts.

- Greeted and directed residents and guests; monitored electronic access and emergency systems.

- Responded to emergencies and followed up on incidents and investigations.

- Supported the Property Manager with admin tasks and communications. Customer Service Representative

Avis Car Rental, Lawrenceville, GA

June 2023 - Present

- Assisted customers with rental transactions, vehicle selection, and return processes in a high-volume environment.

- Explained rental terms, insurance options, and additional services clearly and professionally.

- Verified customer documentation, processed payments, and managed rental agreements.

- Resolved issues and complaints with professionalism, contributing to high customer satisfaction.

- Promoted loyalty programs and upsold vehicle upgrades and protection plans.

- Ensured timely vehicle availability and collaborated with the fleet team for logistics.

- Followed safety procedures and company policies for vehicle inspections and damages. Skills

- Customer Service & Conflict Resolution

- Rental & POS Systems

- Emergency Response Protocols

- Team Scheduling & Staff Supervision

- Electronic Security System Monitoring

- Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)

- Verbal and Written Communication

- Multilingual: Arabic, basic Oromo

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