Data Entry Customer Service

Professional Summary

Dynamic and detail-oriented professional with a strong background in customer service and data entry. Skilled in handling high-volume data processing, maintaining accuracy, and delivering efficient client support. Proven ability to troubleshoot issues, manage sensitive information, and optimize workflow operations. Committed to precision, problem-solving, and continuous improvement in fast-paced environments.

Competencies

●Strong Communication: Skilled in clear and professional verbal/written communication, with proficiency in Microsoft Office and data entry systems.

●Task Management & Efficiency: Adept at multitasking, prioritizing workloads, and maintaining accuracy in fast-paced environments.

●Leadership & Organization: Proven ability to lead teams, optimize workflow processes, and ensure high productivity.

●Data Accuracy & Compliance: Experienced in maintaining safety protocols, handling sensitive information, and following regulatory procedures.

●Inventory & Record Management

Academic Achievements/Certifications

●2-15 Licensed Health Insurance Agent (Since 2019)

●OSHA - Forklift Operating Training (03/2018)

Work Experience

PeaceTree - Ft lauderdale

2-15 Customer Enrollment Agent (June 2024 - April 2025)

●Handled high-volume data entry, accurately processing applications and customer records.

●Verified, modified, and updated enrollment details to ensure compliance and accuracy.

●Submitted applications through internal databases, maintaining efficient workflow.

●Managed customer profiles, correcting discrepancies and organizing digital files.

●Assisted in troubleshooting data errors, ensuring smooth application processing.

●Maintained speed and accuracy while meeting strict deadlines in a fast-paced environment.

Assurance IQ - Ft Lauderdale

2-15 Licensed Health Insurance Agent (September 2019 - February 2024)

●Conducted needs analysis for clients and families to provide tailored insurance solutions.

●Transferred calls to the Marketplace or other entities as needed.

●Build rapport with clients to ensure comfort and trust.

●Verified client issues with probing questions and provided solutions.

●Utilized Docusign for verification and documentation.

●Remote Work Experience: Effectively worked in a remote environment, handling client interactions and administrative tasks virtually.

TradeManagement - Miami, FL

Inventory Specialist / Forklift Operator (November 2017 - April 2020)

●Certified Forklift Operator: Obtained OSHA Forklift Operating Training certification in March 2018, ensuring safe and efficient handling of materials.

●Inventory Management: Expertly managed inventory, including stocking, organizing, and maintaining accurate records of all materials and products.

●Logistics Coordination: Coordinated the receipt, inspection, and distribution of incoming shipments, ensuring timely and accurate processing.

●Operational Efficiency: Utilized forklifts and other material handling equipment to load and unload products, optimizing warehouse operations.

●Quality Control: Conducted routine inspections of inventory and equipment, identifying and addressing any discrepancies or issues.

●Safety Compliance: Established and adhered to safety procedures, maintaining a secure and hazard-free work environment.

Convey/Iqor - Miramar, FL

Customer Service Representative/Temporary Team Leader (September 2015 – September 2017)

●Managed floor support for T-Mobile & Family Mobile in a fast-paced environment.

●Assisted team members with customer satisfaction and took supervisor calls.

●Coached team members to improve performance and team efficiency.

●Utilized problem resolution and negotiation skills to de-escalate irate customers.

●Achieved 95% or above average Quality Assurance approval during audits.

●Delivered quality customer service with responsiveness, reliability, and professionalism.

RadioShack – Miramar, FL & West Palm Beach, FL

Sales Associate & Data Entry Specialist (June 2013 – August 2015)

●Assisted customers with electronic purchases, troubleshooting, and technical inquiries.

●Managed inventory systems, ensuring accurate stock levels and product placement.

●Transitioned to remote data entry in August 2014, maintaining customer records and processing transactions digitally.

●Provided clerical support by updating databases, logging sales reports, and tracking merchandise flow.

Contact this candidate