Customer service
Resume:
Heather Healy
Reno, NV *****
***********@*****.***
Professional Summary
Looking for a career not just a job. More than willing to learn anything the company is offering to teach me or go back to school.
Authorized to work in the US for any employer
Work Experience
Class A CDL Driver
Republic Carriers Inc-Fort Worth, TX
April 2025 to April 2025
• Route planning
• Loading/ unloading products
• Maneuvering 28’ tractor flat bed truck
• Customer service
• Utilizing palleting jack
• Some training on moffet
• Drop-off documentation/ authorization
• Time management
Warehouse Worker
In Charge Electrical Services, LLC-Fort Worth, TX
November 2024 to April 2025
• Receiving pallets of lighting fixtures
• Collecting electrical parts needed for the trim construct of a house
• Monthly inventory
• Inspection of stock received
• Filling out required paperwork and filing
• Custodial work
• Organizing products stored
Cashier/Customer Service
Whataburger-Mansfield, TX
June 2024 to December 2024
• Time management in handling customers on the orders they place, either through drive thru, dine in, or online.
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area and dining room: including bagging items properly, taking out trash, and restocking supplies as needed, cleaning windows, floors, tables and chairs
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Belt Technician/Quality Technician
Ammeraal Beltech/MIR (Merge)-Grand Prairie, TX
August 2021 to March 2024
As a Belt Technician, I would receive bulk belt rolls, operate different machinery, to then mass produce different belts, such as conveyor and treadmill belts. As a Quality Technician, I was in charge of inspecting every finished customized belt product and the products received from other companies. To further promote professionalism and production, by insuring accuracy, cleanliness, wrapped,packaged, and/or palletized in a secure manner, and then processed properly into the system, prior to getting the shipment to the customer for both positions. The Quality Technician position, would also put up and organize a portion of the inventory in both parts of the warehouse.
• Traveled out of state for 2 weeks to assist a sister company and 1 week to assist another sister company in the same city, different warehouse.*
Different responsibilities include:
• Time management to complete tasks as diligently as possible.
• Organization in paperwork, tools, fabrications, inspections, and shipments
• Prioritizing the process in which you do all activities, so that everything can be taken care of in an efficient manner within the work day with priority/install orders being taken care of immediately
• Cutting to width and length on the custom belts with mathematics and measuring using a multitude of units to meet the highest quality achievable for the highest customer satisfaction.
• Team work with other employees when assistance is needed, either through communication and/or physical involvement
• Utilized the use of different machinery for lasering logos, cooking/melting belt ends together to turn them endless, perforations, and slitting down bulk belts into more manageable sized belts
• Educated in using a walking forklift and was certified for its use
• Janitorial work performed throughout shift
Temp Worker
Integrity Staffing Solutions-Arlington, TX
July 2021 to July 2021
Worked a conveyor belt scanning in rented clothes at Rent The Runway Temp Worker
Express Employment Professionals-Irving, TX
February 2021 to June 2021
Worked at Republic landfill picking up trash and directing some traffic Engineering Laboratory Technician
Alliance Geotechnical Group-Irving, TX
April 2019 to February 2021
• Ran and trained on TX Dot certified tests for soil, aggregate, and concrete. (TX Dot 201 Certified)
• Ran and trained on ASTM tests for soils and aggregate
• Ran different tests on lime and cement treated soils and aggregates
• Input some results into computer and used some Microsoft to assist in tests
• Some printing, copying and faxing experience
• Time management due to having to accomplish all tests needed that day
• Self motivated, due to minimal Lab boss involvement on a daily basis
• Detail oriented in running tests and custodial work during and/ or after the tests Picker/Packer/Sorter
Amazon-Fort Worth, TX
June 2018 to April 2019
• Truck unloader
• Labeler
• Splitter
• Picker
• Packer
Shift Manager
Arby's-Burleson, TX
May 2017 to May 2018
I am an opening shift manager. I turn on all the equipment in the morning and prep the food for the day. Organize where my crew members go and set up bank deposits. Do change orders and deposits at the bank. Some cashiering, cooking throughout the day. Customer service to the guests all of shift. Filing away paperwork and putting it in the computer system. Good customer service is a must, everyday. Manager
Chicken Express-Mansfield, TX
April 2016 to May 2017
Started off as a basic cashier, customer service to customers, handling money, custodial work, some cooking, stocking supplies and assisting in putting up truck on days it came. Received a promotion 4 months in to start management and a month later received my raise and started opening and closing the store, filling out paperwork, handling the money, going to and from the bank for change and bank deposits. Managing employees and keeping the store going. Assembly Line Worker
(GLS) Gonzales Labor System-Mansfield, TX
December 2015 to March 2016
Packaged food from the assembly belt, sealed the container, label food and boxes, palletize the boxes. Would then transport the goods to where they need to be in the warehouse, all the while filling out proper paperwork for the food and process. Later with a promotion was able to cook the food and fill out further paperwork and everyday did custodial work.
Cashier
Jack in the Box-Mansfield, TX
September 2014 to December 2014
Responsibilities custodial work, cashiering, and customer service. Accomplishments
Increased communication with other employees, created a more pleasurable experience for the everyday customers, was able to clean the dining room to a professional standard, and helped the overall atmosphere of the workplace.
Skills Used normal and detailed custodial work, cashier, communication, and customer service. Cashier
Whataburger-Mansfield, TX
February 2014 to August 2014
Responsibilities
Customer service, cashiering, custodial work, detailed cleaning, some cooking and some loading and unloading of trucks (not often)
Accomplishments
Creating better experiences for common customers, learning more about the place to be able to respect the equipment and how to do my job even more efficiently, both for cooking and cleaning, and creating more of a teamwork atmosphere amongst the other employees as well as myself. Skills Used
Customer service, regular and detailed custodial work, some unloading of a truck, a cashier, communication among others.
Cashier
Whataburger-Mansfield, TX
October 2012 to August 2013
Responsibilities
Customer service, cashiering, custodial work, detailed cleaning, some cooking and some loading and unloading of trucks (not often)
Accomplishments
Creating better experiences for common customers, learning more about the place to be able to respect the equipment and how to do my job even more efficiently, both for cooking and cleaning, and creating more of a teamwork atmosphere amongst the other employees as well as myself. Skills Used
Customer service, regular and detailed custodial work, some unloading of a truck, a cashier, communication among others.
Cook
Horny Toad Bar and Grill-Cranfills Gap, TX
August 2011 to March 2012
Responsibilities
Customer service, custodial work, cooking, waitressing. Accomplishments
For my positive attitude, I drew a lot of first time and even regular customers back just because of the wonderful food and experience they received from me. I took pride in what I did for my first job and helped bring in more money for they by cooking well and helping out with events Skills Used
Customer service, cooking, regular and custodial work, waitressing. Education
CDL A in Truck Driving
Lone Star Truck Driving Academy-Mansfield, TX
August 2024 to October 2024
Mansfield High School-Mansfield, TX
August 2009 to June 2013
Commercial Driver's License (CDL)
Class A
Expires: July 2033
State: TX
Skills
• Driving
• Laboratory experience
• Teamwork
• Decision Making
• Leadership
• Strategic planning
• Management
• Cleaning Experience
• Adaptability
• Time Management
• Food Service
• Assembly
• Math
• Commercial Cleaning
• Cash Handling
• Mathematics
• Food Preparation
• Load & unload
• Warehouse experience
• Communication skills
• Planning
• Customer Service
• Sanitation
• Sales
• Food Safety
• Cooking
• Self Motivated
• Laboratory Experience
• Load & Unload
• Customer service
• Manufacturing facility
• Custodial
• Communication
• Cash register
• Cash handling
• Shift Management
• Packaging
• Janitorial experience
• Shift management
• Cleaning
• English
Certifications and Licenses
CDL A
Forklift Certification
Driver's License
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