Supply Chain Quality Manager

Trenton Buyan

714-***-**** *******.*****@*****.***

linkedin.com/in/trenton-buyan

Education

California State University, Long Beach (CSULB)

Bachelor of Science, Business Administration

Concentration(s): Operations & Supply Chain Management

Marketing GPA: 3.93

President’s List: Fall 2017- Spring 2021

Work Experience

DHL Supply Chain

Quality Manager September 2023 – Present

Facilitated Unannounced Listed 1 Chemical Compliance Audits conducted by the FDA and DEA, successfully passing both audits with 0 findings

Presented monthly to the customer's leadership team during network metrics meetings, reporting on 19 KPIs and ensuring all customer concerns were addressed and followed up on

Established and maintained productive working relationships with various departments to form cross-functional teams. This resulted in documenting over 400 site-specific processes, ensuring alignment between written and physical processes

Maintained the site's quality system by developing corrective and preventive action plans, enabling identification and rectification of errors or potential issues to ensure compliance with site quality standards.

Operations Support Supervisor December 2021 – September 2023

Streamlined operator's scanning process, ensuring system pathway is followed, eliminating user overrides and inventory errors from 20% down to 10%

Implemented the Operations Management System (OMS) project into the day-to-day operations and ensured proper integration into the site’s culture through monitoring and feedback cycle usage

Established the sourcing and usage of tactical review boards, which led to a robust productivity tracking system that resulted in the identification of key areas for improvement within the workflow

Quality Assurance Supervisor September 2021 – September 2023

Conducted 24 annual internal audits on key standard operating procedures to ensure the site maintains compliance with company and regulatory policies

Executed quality improvement tracker into daily operations that helped increase warehouse inventory accuracy by +34% and reduced picker errors by 50%

Operations Supervisor June 2021 – December 2021

Designed and implemented a labor plan to address the challenge of staffing optimization, forecasting the required workforce capacity based on the customer-provided workload forecast

Utilized leadership skills to strengthen relationships and increase transparency and communication through daily one-on-one meetings with individual team members

Directed layer line efficiency project by re-slotting dead and hot products to maximize layer picks and minimize case picking labor, shifting the 50-50 ratio to a consistent 60:40 layer-to-case pick ratio

Skills

Microsoft Products

Experience with multiple systems:

oJDA WMS, Red Prairie WMS, Kronos Workforce Management, ETQ,

MRP Experience

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