Quality Assurance Systems Analyst

Aja Rosser

***.******@*****.***

Summary

Results-oriented professional with experience in business analysis and software quality assurance. Experienced in working in Agile Kanban and Scrum environments. Excellent verbal and written communication skills with a high attention to detail. Ensures projects meet business’s needs, achieving operational efficiency and increasing revenue.

Software Tools

Proficient in Microsoft Office, TFS, SQL, SharePoint

Web-based applications to support Defect Tracking

Professional Experience

Oak Ridge Associated Universities, Oak Ridge, TN October 2020 – Present

QA/Systems Analyst III

Lead testing efforts for the Veterans Health Administration PIMS application and its releases, including integration, system, regression, performance and user-acceptance testing

Develop and implement test cases to ensure requirements are documented and covered by test scenarios

Document and evaluate test results and defects

Analyze business requirements/needs and write technical requirements for development of software functionality to meet those needs

Define alternative approaches and the impact of new or revised system modifications

Provide system knowledge to configure the development of user training materials

Participate in meetings and product demonstrations to propose product development for potential clients

Research customer support tickets and issues found in Production

Pilot Company, Knoxville, TN October 2016 – October 2020

QA Analyst

Collaborate with business stakeholders, team members and vendors to define and clarify business requirements to ensure coverage during testing

Create test plans for projects and their releases

Provide test estimates and adhere to project deadlines

Arrange staging of test environments with other departments

Create and execute test cases, based on documented business requirements and common business practices

Record test runs, log bugs and track them in JIRA

Share test results with project team members and demonstrate test steps if necessary

Review and prioritize issues discovered during testing with business stakeholders, developers and vendors

Research and discuss possible solutions with developers

Assign issues to appropriate resources for resolution

Outline test activity for project’s release in a QA summary report that is distributed to team members and business owners

Facilitate user acceptance testing with business stakeholders

Perform Post–Prod review, monitoring logs and troubleshooting

Assist in training store team members with new releases

Provide software support to store operations

Work with fellow QA team members to establish QA best practices and develop and train newer analysts

EdFinancial Services, Knoxville, TN September 2012 – October 2016

Software Quality Analyst IV

Gathered business requirements to define and create requirement specifications, user stories and test plans

Created and executed test cases in Microsoft Test Manager

Logged defects and findings in defect tracking system

Worked closely with developers in communicating and confirming resolution of defects

Documented and reported test results and stored in appropriate configuration item library

Demonstrated projects to business stakeholders before release to production

Participated in Release Go/No Go meetings to communicate test results and helped assess risk for project’s deployment

Confirmed success of deployment of assigned projects by conducting a post-production release review

Provided training to business stakeholders after projects were released to production

Established new development and QA standards and procedures with fellow team members

Ensured that project deadlines were met

Thomson Reuters – Thomson Tax & Accounting (now KPMG), Atlanta, GA April 2006 – May 2008

Business Systems Analyst

Defined written business processes and procedures for each department

Provided direct support and communication of the company’s tax applications to internal personnel

Conducted interviews with internal departments and taxing jurisdictions to determine business needs and requirements

Utilized requirements to provide written technical specifications for Development and Quality Assurance departments

Oversaw project development process and communicated project status to executives

Performed User Acceptance Testing (UAT) for software development enhancements

Reviewed and leveraged test scripts provided by Quality Assurance department

Collaborated with developers and software testers during the development of new system enhancements

Created user stories and use case scenarios and submitted to Quality Assurance and Developers for review and evaluation

Created test scenarios from a user standpoint

Communicated with Department of Revenue and several state governments to help manage compliance and tax reporting

Business Software, Incorporated, Norcross, GA December 2004 – April 2006

Technical Data Specialist

Comdata Corporation, Brentwood, TN January 2004 – November 2004

Technical Support Representative

Education and Professional Training

Bachelor of Science in Mathematics (2003)

University of Tennessee, Knoxville

ASTQB Certified Tester Foundation Level

ASTQB - American Software Testing Qualifications Board, License 15-CTFL-00137-USA

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