Sales Operations Specialist

**** ***** ***** ****, ***** ISLAND, US, ***** •

**********.********@*****.*** • 716-***-****

CHRISTINIA ELDRIDGE

Sales Operations Specialist

PROFESSIONAL SUMMARY

Sales Operations Specialist with over 17 years of extensive expertise in customer service, contract management, and sales operations. Demonstrates exceptional skills in streamlining processes and optimizing team collaboration, leading to enhanced client satisfaction and operational efficiency. Committed to leveraging Salesforce and Microsoft Excel proficiency to drive innovative solutions and achieve strategic business goals. EMPLOYMENT HISTORY

SALES OPERATIONS SPECIALIST Nov 2021 - Present

Greyson Technologies Fort Lauderdale, FL

SOLUTIONS SALES SPECIALIST II Sep 2021 - Nov 2021

Ingram Micro Williamsville, NY

MARKET DEVELOPMENT Oct 2018 - Sep 2021

Ingram Micro Williamsville, NY

VARIOUS ROLES INCLUDING, HOURLY ASSOCIATE, CATERING COORDINATOR AND SHIFT SUPERVISOR

Apr 2008 - Oct 2021

Panera Bread Tonawanda, NY

EDUCATION

ASSOCIATES IN BIOLOGY 2008 - 2011

Niagara County Community College

Collaborate with vendors to secure deal approvals, ensuring compliance with NASPO contracts. Coordinate internal teams for accurate pricing and efficient order processing. Monitor logistics to ensure timely shipments, enhancing client satisfaction. Produce monthly contract reports, verifying adherence to NASPO pricing standards. Reconciled invoices, ensuring financial accuracy and resolving discrepancies promptly. Managed quotes and orders, enhancing sales efficiency and customer satisfaction. Trained resellers, boosting product knowledge and increasing sales opportunities. Collaborated with sales, improving team coordination and achieving measurable results. Implemented a streamlined quoting system, reducing response time and enhancing client engagement by providing accurate and prompt quotes.

Fostered collaboration with the sales team, improving order processing efficiency and achieving noticeable results in customer satisfaction.

Analyzed reseller training needs, developing tailored enablement programs that significantly improved sales performance and product knowledge.

Processed invoices, resolved discrepancies, ensured financial accuracy Trained resellers, enhanced market engagement, boosted sales Collaborated with sales, optimized order processing, improved efficiency Streamlined order processing workflows, achieving faster turnaround times and enhancing customer satisfaction through timely deliveries.

Analyzed invoice discrepancies, implementing corrective measures that upheld financial accuracy and reduced error rates significantly.

Fostered strong partnerships with vendors, improving communication and ensuring a seamless supply chain process. Provided comprehensive reseller training, empowering partners with knowledge that led to increased product adoption and sales.

Enhanced customer satisfaction through effective service and retention strategies. Managed scheduling and ensured optimal staffing for seamless operations. Secured cash safe and tills, maintaining financial accuracy and accountability. Coordinated catering services, boosting event satisfaction and repeat business. DIPLOMA 2004 - 2008

Grand Island Senior High School

SKILLS

Quickbooks (Skillful), Salesforce, Communication, Organization, Time Management, Microsoft Word, Microsoft Excel, Sales Operations, Order Processing, Customer Service, Contract Management, Process Improvement, Sales Strategy, Logistics Coordination.

REFERENCES

Shannon Tegler 716-***-****); Victoria Burghdurf 716-***-****).

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