Application Support Analyst

*** ******* *****, ******, **, ***** • *********@*****.*** • 646-***-****

NATASHA BARNETT

Application Support Analyst

PROFESSIONAL SUMMARY

Application Support Analyst with over 15 years of experience excels in troubleshooting and user support within financial systems and ERP applications. Demonstrates a forward-thinking approach in developing comprehensive training programs and ensuring quality assurance through precise documentation and incident reporting. Committed to driving continuous improvement and delivering advanced solutions to optimize business processes and workflows.

EMPLOYMENT HISTORY

APPLICATION SUPPORT ANALYSTMay 2023 - Present

KINECTIVEGilbert, AZ (Remote)

Monitor software incidents, offering tailored solutions for Credit Unions' integration needs.

Enhance support processes, leading to measurable improvements in system efficiency.

Manage Salesforce tickets, ensuring swift resolution and increased client satisfaction.

Collaborate with Credit Unions for proactive problem-solving and communication.

Spearhead innovative solutions for complex Credit Union challenges. Drive continuous improvement in support processes, significantly enhancing system performance.

QUALITY ASSURANCE COORDINATOR

VOLUNTEERS OF AMERICA-GREATER NYNew York, NY

Supported the AVP of Quality Assurance & Research, and the Director of Data Quality & Systems in daily operations. Managed QA help desk analyzed agency-wide incident reports, and developed staff training for electronic health records, enhancing operational efficiency.

Streamlined incident reporting processes, leading to improved data accuracy and faster response times across the organization.

Provided crucial support to AVP and Director in daily operations, fostering a collaborative environment and ensuring smooth workflow.

Meticulously reviewed incident reports, identifying trends and areas for improvement in organizational processes and safety protocols.

Developed and implemented new training methodologies for electronic health records, enhancing operational efficiency and data accuracy.

SPECIALIST I (FINANCIAL SYSTEMS ANALYST)

MEMORIAL SLOAN KETTERING CANCER CENTERNew York, NY

Provided end-user application support for all ERP and related applications. This included troubleshooting errors, and coordinating with vendors, managing support tickets.

Designed and developed training programs for financial applications to orient users and management to new application functionality as it relates to business processes.

Provided comprehensive end-user support for ERP applications, troubleshooting issues and managing vendor relationships to ensure smooth operations.

Bridged communication between hospital administrators and IT teams, facilitating workshops to gather requirements for seamless system implementation.

Conducted thorough application testing, executing systems and integration test plans to guarantee quality and reliability of assigned projects.

EDUCATION

BACHELOR OF SCIENCE

University of Pittsburgh-Pittsburgh CampusPittsburgh, PA

Major: Information Science

SKILLS

Salesforce CRM (Skillful), Check21 software, Troubleshooting (Skillful), Customer service (Experienced), Documentation (Experienced), Application testing (Experienced), Quality assurance, Incident reporting, Staff training (Experienced), Financial systems, Business analysis, ERP applications, User support (Experienced), Training development (Experienced), Systems testing (Experienced).

Contact this candidate