Sales Professional

Janell Morris

Retirement,St.James, Montego Bay, JMCTYO7 (JM)

***************@*****.***

876-***-****

Professional Summary

Highly accomplished sales and customer service professional with 4 years of experience driving revenue growth and delivering exceptional customer experiences. Proven track record of exceeding sales targets and expanding client portfolios.

Key strengths:

Dynamic sales and negotiation skills

Excellent communication and problem-solving

Customer-centric approach

Adaptability and resilience

Industry expertise: Telecom, Fintech, and Technology. Self- motivated and team-oriented. Seeking a challenging role to leverage skills and expertise, driving business growth and customer satisfaction. Proficient in identifying opportunities, building relationships, and driving results.

Experience

• Develop and maintain a sales pipeline, tracking leads and conversions

• Collaborate with internal teams to create customized sales packagesBuilding strong relationships with clients through regular phone contact and needs assessment

• Skills: - Customer Service - Sales - Accounting - Communication - Digital Media - Time Management -

Teamwork - Proficient in various sales and customer service software Software Proficiency: - Salesforce CRM - Avaya Call Center Software - Microsoft Office Suite - hubspot CRM - Five9 Call Center Software - Google

Workspace - Zoho CRM - Freshdesk Customer Support

Account Sales Executive, ACT. Montego Bay, St.James August. 2024 - Present

account management

Accounting

Biology

Call Center

Citrix

CRM

Fintech software

Salesforce

SaaS

Customer service

Skills

Spanish

English

Languages

Software - Zoom - Citrix - Jiminny

• Experience with stripe

• Manage a portfolio of existing client accounts, ensuring satisfaction and retention

• Develop strong relationships with clients, understanding their needs and goals

• Provide tailored solutions, recommendations, and support

• Resolve client concerns, escalating issues as needed

• Conduct regular account reviews, identifying growth opportunities

• Conducted outbound and inbound sales calls to new and existing customers -Expanding existing accounts and acquiring new ones

• • AT&T• Viasat •Spectrum• Boost Mobile• Metro PCS• T- Mobile• Comcast • Other telecom and cable providers ate some of the companies that was work with

• Sell internet, TV, home phone, and home security services to residential customers.

• Generate new business leads and convert prospects into customers.

• Build and maintain strong relationships with existing clients.

• Conduct product presentations and demonstrations.

• Identify and pursue new sales opportunities.

• Collaborate with internal teams (marketing, operations).

• Stay up-to-date on industry trends and competitor analysis

Sales Agent, Centerfield. Montego Bay, St.James

February. 2022 - July. 2023

• Handled high-volume inbound and outbound sales calls from new and existing customers

• speak with property managers to help them move with the different trends on expedia and VRBO

• upselling and cross-selling.

• Experience with CRM software.

• Familiarity with real estate software (e.g., MLS).

• Scripting and objection handling skills.

• Ability to work in a fast-paced environment

Sales Agent, Teleperformance. Montego Bay, St.James October. 2022 - February. 2023

Education

Westwood High School, Falmouth, Trelawny

Certificate, Communication Studies, Digital Media, Aug. 2021 St. Hilda's Diocesan High School, Ocho Rios, St.Ann High School Diploma, Mathematics, Spanish, Information Technology, Principles of Business,English Literature, English Language, Social Studies, Biology, Aug. 2020

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