Administrative Assistant

LC

LORI CARRILLO

*********.**@*****.*** 970-***-**** Fort Morgan, CO 80701

Compassionate and dedicated professional with over 27 years of experience. Proven ability to provide high-quality service in a variety of settings including administrative, long-term care, assisted living, hospitals, and in-home environments. Skilled in care coordination, high call phone lines, patient intake, onboarding, training, recruiting, insurance, and emergency response. Passionate about making a positive impact on individuals' health and well-being. Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes. Personal & Elder Care

Patient Intake

Documentation

Insurance

Scheduling

Training

Supervision

CPR

BLS Instruction

Adaptable in Fast-Paced Environments

Strong Communication

Interpersonal Skills

Patient documentation

Care plan management

Health monitoring

Time management

Client communication

Team leadership

Training development

Problem solving

Conflict resolution

Regulatory compliance

Data management

Case management experience

Quality program protocols

Medical appointment coordination

Care plan development

Temco

In Home Caregiver

02/2025 - Current

Provide in-home personal care, cooking, and housekeeping services for elderly clients.

Ensure safe and comfortable living environments tailored to individual needs.

Queen of Hearts CPR Training, LLC

Owner/Instructor

06/2024 - Current

Deliver high-quality, hands-on instruction to healthcare professionals and community members.

Manage business operations including scheduling, marketing, and certification processing.

Train individuals and groups in CPR and BLS through the American Heart Association and American Red Cross.

WSI Healthcare Personnel

CNA

11/2017 - Current

Fill staffing needs across various facilities including LTC, SNF, AL, and hospitals.

Deliver compassionate patient care and assist with daily living activities. Summary

Skills

Experience

Connected Healthcare, LLC

CNA

04/2023 - 10/2024

Completed CNA contracts in long-term care settings. Provided personal care, cooking, housekeeping, and maintained patient documentation.

Amada Senior Care Fort Morgan, CO

Trainer/Onboarding/Recruiting/Intake

/Supervisor/CAN

11/2017 - 08/2024

Trained new staff and facilitated onboarding and orientation processes. Managed care plans and supervised staff.

Delivered direct patient care in alignment with company protocols. Assisted with developing online learning modules for remote learners. Provided feedback on employee performance based on observed results during training sessions.

Designed and developed training materials for new employees in the organization.

Documented all training activities including attendance records, feedback forms, surveys.

Conducted onboarding sessions to orientate new staff members about company policies and procedures.

Resolved any issues raised by participants during the training session in a timely manner.

Adapted teaching methods according to the needs of individual learners or groups.

Recommended changes or improvements in existing training processes as needed.

Managed multiple projects simultaneously while adhering to tight deadlines.

Maintained up-to-date records of trainee progress and provided regular updates to management team.

Trained newly hired top talent to fill key positions and maximize productivity.

Coordinated recruitment and placement of training program participants. Suggested and offered specific training programs to help workers maintain or improve job skills.

Obtained and organized manuals, guides and visual materials for development and training purposes.

Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.

Participated in and attended meetings or seminars to obtain information for use in training programs.

Addressed any questions or concerns raised by team members regarding specific aspects of their roles within the department. Managed various administrative duties such as maintaining records, completing reports, and responding to inquiries.

Coordinated with external agencies to ensure continuity of care for clients. Ensured compliance with all applicable laws, regulations, and standards related to intake processes.

Served as a liaison between patients, their families, and healthcare providers throughout the entire intake process.

Developed training materials for new staff members on proper intake procedures.

Provided oversight of staff to ensure efficient workflow within the department.

Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery. Managed confidential client data in compliance with HIPAA and other relevant regulations.

Developed and maintained intake procedures to enhance efficiency and client satisfaction.

Assessed client needs through initial interviews and consultations to determine appropriate services.

Maintained accurate and up-to-date records of client interactions and services provided.

Participated in ongoing training and professional development related to intake procedures and client care.

Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Discussed job performance problems with employees, identifying causes and issues to find solutions.

Developed work schedules according to budgets and workloads, covering priority tasks.

Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Recruited, interviewed and selected employees to fill vacant roles. Reviewed employees' work to check adherence to quality standards and proper procedures.

Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Guided employees in handling difficult or complex problems. DaVita Kidney Care

Intake Specialist

07/2023 - 02/2024

Registered new patients and coordinated scheduling for dialysis treatment. Collected and verified insurance and medical documentation. Morgan Community College

Associate of Arts

05/2023

Morgan Community College

Associate in General Studies

12/2016

CNA Certification, 03/01/12

AHA HeartSaver / BLS Instructor, 06/01/26

ARC CPR / BLS Instructor, 02/01/27

Foster and Volunteer – Big Bones Canine Rescue

Mission Trip to Honduras – One Child Organization

Education and Training

Certifications

Volunteer Experience

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