Customer Service Representativ

CORENA ANDERSON

Client Support Specialist

**** * ****** ***

720-***-****

*****************@*****.***

S K I L L S

L A N G U A G E S

English

Results-driven individual with a

solid track record in delivering

quality work. Known for excellent

communication and teamwork

abilities, with a commitment to

achieving company goals and

delivering exceptional service.

Passionate about continuous

learning and professional

development.

Strong communication

skills

·

· Attention to detail

· Customer service expertise

· Organizational skills

· Data entry proficiency

· Time management skills

·

E X P E R I E N C E

Sales Operations Specialist - SOS Jul 2015 — May 2023 UnitedHealth Care Centennial,Co

Enrollment Specialist Dec 2024 — Feb 2025

American Medical Response Greenwood Village

E D U C ATION

High School Diploma Aug 1992 — May 1995

Hinkley High School Aurora, Co

R E F E R E N C E S

Available upon request

· Quoted 2-50 & 51-100 small and large business groups

· Run medical quotes in our system

· Submitted quotes to AE's or Broker

Carefully reviewed all core documents submitted to me through outlook by the account executives or brokers

·

· Processed temp ID cards for patients

· Updated Quote log on a daily

Responded via email to our install team with any inquiries they had regarding the group

·

· Send out Welcome Letter

· HEDIS

· Worked on 25 + Docs in one chart

· Split Doc's when multiple charts came in

· Looked up Member ID in HTA and Provider information Re-indexed 100 to 1000 charts that would be sent to the exception queue

·

Responded to customer inquiries and delivered appropriate information after carefully researching issues.

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· Completed day-to-day duties accurately and efficiently Monitored clients' license Expiration dates to ensure all licenses are up to date.

·

Performed data entry and maintained accurate records of clients accounts.

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Handled new enrollments by entering customers' data and reviewing information.

·

Reviewed applications for accuracy before submitting them for approval.

·

· Completed day-to-day duties accurately and efficiently.

· Prioritized and organized tasks to efficiently accomplish service goals.

· Updated and maintained databases with current information. Utilized various software and tools to streamline processes and optimize performance.

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