General Manager

STEFANIE EVELINE

***** ******* ****** ** #****, Katy, TX 77494

832-***-**** · **********@*****.***

1

SUMMARY

Dynamic and aggressive individual equipped with the energy and leadership skills to drive productivity and rally efficiency. Radiates strong inventiveness along with an engaging personality that consumers and employees demand and respect. All exceptional qualities are driven by an intense desire to succeed and excel beyond preset expectations. EXPERIENCE

Executive Team Leader Specialty Sales – Super Target (Volume 95.0MM) Katy, TX – 2022-current

Leading and creating a culture that prioritizes the guest service experience by building a team of consultants that are knowledgeable and passionate about Home, Seasonal, Electronics and Apparel. Managing my team to effectively plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions to create a guest-obsessed culture. Driving total store sales by understanding my role in sales growth and how my departments and team contribute to and impact total store profitability. Key Accomplishments

Improved Fill Performance from 50% to 90% by implementing process enhancements, coaching team members, and leveraging reporting tools to drive accountability and efficiency.

Increased backroom accuracy to 90%, driving operational efficiency and improving overall inventory reliability.

Earned Certified Food Manager (CFM) credential in the state of Texas, demonstrating comprehensive knowledge of food safety, sanitation standards, and regulatory compliance.

Led team to complete all visual merchandising sets on time, including endcaps and feature displays, aligning with corporate directives and driving product visibility and sales.

Optimized team scheduling to align with payroll budget, balancing labor efficiency with business needs and maintaining service standards while reducing excess labor costs.

Managed high-profile vendor partnerships including American Greetings, Nespresso, Dyson and Sony, ensuring optimal product placement, in-stock levels, and compliance with merchandising standards. Store Manager – Tommy Bahama (Volume 2.0MM)

Katy, TX – 2021-2022

Built a strong sales and culture pipeline by providing a tropical escape from the everyday through strong leadership, motivation, support, and communication. Drove profitability and promoted an entrepreneurial spirit in all aspects of store operations. Set the tone, pace and consistently role modeled service behaviors that lead to an exceptional and rewarding lifestyle experience for both internal and external guests. STEFANIE EVELINE

23233 Western Centre Dr #1406, Katy, TX 77494

832-***-**** · **********@*****.***

2

Key Accomplishments

Successfully increased the company’s sales activities and maximized bonus opportunities by consistently exceeding sales plan

Hired an entire new sales team and reduced turnover from 50% to 10% in a single year

Earned regional recognition for exceptional merchandising and visual standards after 3 months in role

Implemented individual MOD tracker for the management team to maximize productivity, guest service and increase sales

Increased guest capture results by more than 15% and scored #1 spot in the company for transactions with round-up donations.

General Manager – GAP (Volume 2.1MM)

Houston, TX — 2017-2020

Created a sales culture, where values and guiding principles were at the forefront of all store operations, including merchandising, asset protection, talent development and human resources functions to ensure profitable sales growth. Acted as a teacher and coached behaviors to store team that delivered a best-in- class customer experience.

Key Accomplishments

Consistently exceeded loyalty goals; amongst Top 10 on regional roster

Acted as District Loyalty Expert to drive both store card performance and BRIGHT Rewards as well as increasing overall loyalty usage in the district

Reduced employee turnover by over 50% by aligning store culture with brand expectations making GAP the best place to work

Took on acting General Manager assignment in Aug 2019-Jan 2020 and successfully led both stores through holiday season by ensuring staffing levels were met and product presentations maximized

Significantly improved store shrinks results by increasing associate awareness around internal/external theft; as a result store was removed from target store list

Consistently scored <90% ratings on monthly store compliance audits and passed regional audit with 96%

Successfully managed all aspects of the permanent store closure process and earned regional recognition Assistant Store Manager (Talent Development) – Victoria's Secret (Volume 24.0MM) Houston, TX — 2015-2016

Provided leadership that drove total store results, acted as the talent life cycle champion in the store as well as supported the Victoria's Secret culture of growing both people and performance to drive maximum productivity, profitability, and adherence with company policies and procedures.

STEFANIE EVELINE

23233 Western Centre Dr #1406, Katy, TX 77494

832-***-**** · **********@*****.***

3

Key Accomplishments

Championed Associate Opinion Survey results and developed action plans for improvement in partnership with the General Manager

Partnered with peers, Human Resources and other functional partners as needed to resolve associate concerns and escalated issues to appropriate departments

Owned the development and implementation of recruitment strategy to ensure no open jobs

Built associate connectivity within store

Ensured effective execution of sourcing, selection and onboarding processes across the total store as well as ensured exit interviews are completed and assessed. Store Manager, ANN INC. - LOFT (Volume $2.4MM)

Houston, TX — 2010-2015

Successfully led and directed daily store activities required to achieve all KPI goals including growth targets, client experience, human resource management, payroll and operating expenses, loss prevention and merchandising presentation while driving both associate and client engagement.

Strong communication skills (both written and oral), time management, multitasking, and the ability to dissolve problems professionally and calmly were of major significance. Key Accomplishments

Promoted from Sales Associate to Sales Lead: October 2008

Promoted from Sales Lead to Co-Manager: June 2009

Promoted from Co-Manager to Store Manager - store #1654: June 2010

Transferred to Memorial City location to restore company objectives and capitalized on higher volume potential - store #0654: September 2011

Directed client experience efforts that are consistent with ANN INC. standards; coached associates on the client experience to increase transactions and captured client opportunities

Ensured attainment of sales, payroll and inventory shortage goals

Directed merchandise presentation, restocking and recovery to maximize productivity

Cultivated the ANN INC. culture and ensured compliance with all ANN INC. values & behaviors, as well as store operational standards

STEFANIE EVELINE

23233 Western Centre Dr #1406, Katy, TX 77494

832-***-**** · **********@*****.***

4

EDUCATION

Heinrich-Thein-Business-School

Hassfurt, Germany 2002-2005

Bachelor of Business Administration Degree

Commercial apprenticeship: Industrial Business Management Assistant (Ausbildung zur Industriekauffrau)

RÖSLER Oberflächentechnik GmbH, Untermerzbach, Germany Heinrich-Thein-Business-School, Hassfurt, Germany

3-month internship at the RÖSLER subsidiary in Battle Creek, MI

*The Industrial Business Management Assistant education program is a comprehensive professional training program certified by the German Chamber of Commerce and has an excellent reputation in the German industry. This education enables the graduate to work in a variety of commercial fields of an industrial company. It requires professional training of at least three years in a business school as well as in a company.

Staatliche Fachoberschule Bamberg (FOS)

Bamberg, Germany 2000-2002

Business University-level graduation

Kaufmännische Fachhochschulreife specified Diploma in Economics and Business Administration SKILLS

- Leadership Experience

- Computer Proficiency: Word, Excel, PowerPoint, Outlook, Workday

- Strong interpersonal and communication skills

- Critical thinking and problem-solving skills

- Organizational know-how

- Strong business acumen

LANGUAGES

Fluent in German

Fluent in English

REFERENCES

Available upon request

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