High-volume front of house experience in adaptable customer service

Mikayla Downer Blake

********@***.*** 973-***-**** West Orange, NJ

EDUCATION

Seton Hall University: College of the Arts and Sciences South Orange, NJ • 05/2024 Batchelor of Arts in Philosophy with a minor in Women and Gender Studies EXPERIENCE

Cai’s Cafe - Barista

Metuchen, NJ • 08/2024 - Current

● Kept record of inventory and operational procedures.

● Maintained efficiency and adaptability in a high-intensity environment. F.M. Kirby Foundation - Intern

Morristown, NJ • 01/2024 - 04/2024

● Conducted interviews with mental health grantees to explore their career paths, organizational contributions, and aspirations. Published resulting articles in the foundation's website and newsletter.

● Accompanied program officers on multiple grantee site visits.

● Acquired proficiency in the grant managing system GivingData. Seton Hall Bookstore - Team Member

South Orange, NJ • 08/2021 - 08/2024

● Organized and replenished both our clothing and textbook section displays.

● Used POS system to process sales, returns, and online orders.

● Received and shipped products from the store.

● Assisted in the setup and procedures of off-site pop-up shops. Cold Stone Creamery - Crew Member

West Orange, NJ • 10/2019 - 02/2020

● Provided exceptional customer service, ensuring a positive experience for all guests.

● Collaborated effectively with team members to meet daily operational goals. Unique Performance Arts Center - Office Receptionist West Orange, NJ • 09/2018 - 06/2019

● Confirmed classes, three-cycle payments, and deposits by communicating with clients and record keeping.

● Created the monthly newsletter.

LEADERSHIP & CAMPUS INVOLVEMENT

SHU Dance Team - Captain (2023-24) and Treasurer (2022-23) South Orange, NJ • 08/2021 - 05/2024

● Led biweekly full team practices for our 45 members.

● Budgeted our team's finances for the season and handled all money given by the school.

As well as, the funds raised through fundraising for the American Cancer Society.

● Communicated with members of our executive board and those of other clubs to coordinate events.

● Proposed to our university’s Students Association Board to receive grants.

● Choreographed multiple small group and full team dances in my 3 years with the team.

The Setonian - Campus Life Writer

South Orange, NJ • 09/2020 - 05/2024

● Utilized interview, writing, editing, and proofreading skills to produce engaging and error-free content.

● Met deadlines given to me by my editors.

Unique Performance Arts Center - Volunteer

West Orange, NJ • 06/2021 - Current

● Assisted with special events or programs such as their Summer Recital and Summer Intensive Camps.

● Worked with kids ranging in age from 3 to 18.

Ivy Hill Vailsburg Center For Arts - Volunteer

Newark, NJ • 09/2020 - 12/2020

● Coordinated weekly virtual dance lessons for disadvantaged youth in Northern New Jersey.

● Organized weekly adult salsa lessons for seniors in the area.

● Organized and choreographed for a flash mob.

SKILLS

● IT: Microsoft Excel, Access, Word, PowerPoint, Outlook, Photoshop, Adobe Illustrator

● Programs: GivingData, WordPress, Canva

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