Holly Lynn Gorrell
Taylors, SC ***** 864-***-**** ***********@*****.***
Professional Summary
Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Skills
Policies and procedures
Staff Management
Strategic Planning
Sales and Marketing
Organization and Leadership
Highly Motivated
Success Oriented
Team Player
Work History
Present Account Manager, 10/2006 to Current
UPS Inside Sales – Greenville, SC
Responsible for winning new accounts and additional business from existing accounts.
At beginning of year new territory was at 80% to plan. At end of May it was at 111% to plan. Business sales won at 134% to plan for the year-to-date goal.
Advised customers on logistics daily.
In addition to usual sales activities, have taken on additional responsibilities.
Active member of Women's Leadership Development Group.
Led lunch and learn session on topic of resume writing and interview skills, along with other members of Women's Leadership Development Group.
Served on several Feedback Committees.
Led team South Atlantic as United Way Coordinator one year.
Coordinated bag distribution for school tools project for entire site and also distributed school tools to children.
Also coordinated bag delivery for holiday gift bags for sponsored children for entire Greenville site.
Organized volunteer opportunity to Greenville Glen Retirement Home.
Mentored new sales representatives through Immersion Team Program and coached call calibration for improved performance.
Led training sessions on best practices.
Serve as team mentor advising new team members on UPS IT tools and databases.
Regularly utilized Salesforce and Microsoft Office Suite including Word, Excel, Outlook 365 and, PowerPoint.
Technical Recruiter, 05/1990 to 08/2006
Various Staffing Agencies In Upstate SC – Greenville, SC
To August 2006 Recruited, screened and placed qualified technical personnel for various agencies in the upstate SC area including:
Johnson Service Group, Inc.
U. S. Engineering Technical Services, Inc.
AGSI Information Services
TRS/Tekton
AIDE, Inc.
Was Office Manager at U. S. Engineering Technical Services, Inc. Screened and hired other staff for that office in additional to recruiting technical personnel.
Education
B.A.: Psychology
Furman University - Greenville, SC