Customer Service Credit Card

SAMANTHA SIMS

********************@*****.*** 559-***-**** Visalia CA WWW: Bold Profile

Results-oriented customer service professional with a strong ability to communicate effectively and maintain composure in high-pressure situations. Seeking new opportunities to apply my expertise in delivering exceptional service in diverse and demanding environments.

Customer Service

Customer Complaint Resolution

Payment Collection

Cash Handling

Cross-selling abilities

Product Recommendations

Positive and professional

POS System Operation

Cash Management

Drive-Thru/ Customer Service Cashier Jack in the Box - Lemoore, CA 08/2023 - 05/2024 Operated cash registers to process payments for goods and services. Balanced cash drawers at the end of each shift.

Processed credit card transactions accurately and efficiently. Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy. Collected credit card and cash payments to complete transactions for customer orders. Built loyal clientele through friendly interactions and consistent appreciation. Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Breathalyzer Calibration Technician Line X of Bakersfield - Bakersfield, CA 03/2018 - 01/2020 Conducted calibration traceability to National Institute of Standards and Technology standards. Maintained calibration database records accurately reflecting the current condition of all instruments calibrated. Reviewed customer specifications and requirements to determine appropriate calibration methods and techniques.

Assessed instruments for repair and replacement needs; ordered parts when necessary. Provided technical support to internal customers regarding calibration services and equipment operation and maintenance issues.

Ensured that all tools were properly maintained and stored after use. Communicated effectively with customers regarding scheduling of services, status updates and follow-up activities.

Traveled to client sites to complete repairs and calibrations. Satisfied customers through completion of calibration services within expected timeframes. Performed scheduled calibrations and maintenance on equipment and systems in facility and off-site. Bartender Thirsty's Sports Pub - Bakersfield, CA 01/2014 - 04/2017 Prepared alcoholic and non-alcoholic beverages according to recipe standards. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Summary

Skills

Experience

Maintained inventory of liquor, beer, wine, and other beverage items. Processed payments accurately and efficiently with POS system. Kept track of all orders made by customers and communicated them promptly to kitchen staff. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking. Performed opening and closing duties including restocking supplies. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Developed good working relationships with fellow employees through effective communication. Checked identification cards for proof of age prior to serving alcohol beverages. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests. Balanced daily registers and generated sales reports for management. Upsold customers from shelf to premium brands to help boost sales. Kept track of bar tabs and transferred open tabs to dining area for wait staff. Remained calm and poised during busy periods, promoting great customer service to guests. Managed accurate bar tabs and processed cash and credit card transactions. Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales. Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

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