Office Manager Customer Service

DIANE LOGAN

301-***-**** ️ *************@*****.***

Office Manager HR Coordinator/Event Coordinator

PROFESSIONAL SUMMARY

Resourceful and proactive Office Manager with 12+ years of experience in operations, HR coordination, administrative leadership, promotional sales, and event coordinator. Known for exceptional problem-solving, vendor negotiations, team collaboration, and maintaining compliance. Proven ability to streamline office systems and support executive leadership with dedication and professionalism.

CORE SKILLS

Office & Staff Management

HR Coordination & Onboarding

Budgeting & Cost Control

Vendor & Contract Negotiations

Accounts Payable/Receivable

Compliance & Recordkeeping

MS Office Suite aPHR Certified

Strong Communication & Follow-through

Event Planning

Promotional Product Sales

PROFESSIONAL EXPERIENCE

Office Manager/HR Coordinator

W.H. Boyer, Inc., Glenwood, MD Aug 2020 – Present

Manage operations for 85-employee landscaping company.

Oversee contracts, office supplies, and equipment maintenance.

Accounts Payable and reconciliation of company credit card activity

Support president and business teams; route incoming residential leads.

Manage scheduling Outlook calendar for the president and management team.

Maintain compliance documentation for nursery and job sites.

Coordinate hiring process, onboarding, and exit interviews; maintain confidential personnel files.

Establish rapport with vendors and review/approve invoices for payment.

Point of contact for external IT support

Created a new employee handbook

Team Spirit Coordinator, plan and execute company events throughout the year, to include holiday party, team building events, and department lunch meetings.

Office Manager/HR Coordinator

Protech Associates, Columbia, MD Nov 2007 – Jan 2020

Managed day-to-day operations for 95-employee software firm.

Supported HR functions: hiring, training, and annual reviews, exit interview, and maintaining confidential personnel files.

Oversaw AR/AP and implemented inventory control systems.

Collaborated with IT to onboard new staff efficiently.

Served as Marketing Assistant; coordinated client events and visits.

Led team-building activities and company-wide functions.

Event Planning/Promotional Sales Specialist

Tastings USA, Columbia, MD Oct 2022-Present (part-time)

Create memorable experiences by engaging with the consumer to promote and sell alcoholic products.

Promote product by providing samples to generate brand awareness to increase sales.

Develop extensive product knowledge on each product being demonstrated.

Olney Winery, Beltsville, MD/ Apr 2012-Mar 2020 (part-time)

Supervised volunteers and oversaw various wine festivals in Maryland.

Promoted Olney wine demonstrations and samples during events.

Top sales specialist for 8 consecutive years.

Train and develop all new festival ambassadors and sales specialists

General Manager Assistant

CBIZ M.T. Donahoe & Associates, Columbia, MD Jan 1998 – Nov 2007

Acted as liaison between insurance carriers and brokers.

Maintained broker licensing compliance and managed business transfers.

EDUCATION & CERTIFICATIONS

Bachelor of Arts in Criminology

University of Maryland, College Park

aPHR Certification

HRCI – Associate Professional in Human Resources

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