Service Support Sales Operations

P A T R I C K C H I L E S H E S I M F U K W E

Kitwe, Copperbelt (260-********* ***********@*****.*** www.linkedin.com/in/chileshe-mulwanda-simfukwe-a0497211a Experienced Stores man and Parts Sales Service Support with over 6 years in the Warehouse, skilled in driving seamless sales operations and optimizing customer satisfaction. Proven expertise in order processing, inventory coordination, and customer relationship management, ensuring timely and effective support across departments. Adept at handling administrative tasks, collaborating with cross-functional teams, and applying analytical skills to deliver accurate, detail-oriented solutions. Recognized for a results-driven approach that supports organizational objectives and contributes to lasting client relationships.

S K I L L S A N D A C C O M P L I S H M E N T S

• ERP Systems Proficiency skilled in Microsoft Dynamics 365, Microsoft Dynamics AX and Pronto Xi, with experience in SAP for effective parts management and sales tracking.

• Warehouse Management: Expertise in managing inventory and optimizing warehouse operations to improve efficiency and reduce costs.

• Successfully participated in all phases of BARRICK- AVANTECH Project, contributing to administration of six new office spaces and a storeroom, including the assembly of 14 Dump Trucks EH1700-3 and six Excavators which included EX1200-6, EX1200-5, EX3600-6 and two EX2500-6 Excavators

• Enhanced customer satisfaction by improving response time to inquiries by 30%, effectively tracking reservations and overseeing parts transfer and ordering processes.

• Achieved monthly sales targets by implementing new tracking methods for customer reservations during the transition from Pronto to SAP.

• Provided comprehensive support to the team, including calendar management, travel arrangements, and client correspondence, ensuring smooth operations.

• Product Issue Resolution successfully resolved product issues through consumer testing, demonstrating a commitment to quality and customer satisfaction. W O R K E X P E R I E N C E

After-Sales Service Support HITACHI, Lumwana

(06/2017) – Present

• Coordinated parts and component transfers between HITACHI sites in Zambia, South Africa and the DRC, ensuring timely delivery and optimal inventory levels.

• Maintained and updated CRM systems, accurately recording sales data, customer interactions, and orders to ensure up-to-date client records and streamlined sales reporting.

• Processed parts orders and quotations, supporting the sales team by preparing accurate pricing, product availability reports, and service agreements to meet customer needs.

• Assisted in inventory management by monitoring stock levels, tracking parts usage, and initiating purchase orders to prevent stockouts and ensure continuous availability of key components to Barrick.

• Collaborated with suppliers to manage procurement of parts, ensuring on-time delivery and negotiating better lead times to enhance supply chain efficiency.

• Developed and maintained strong customer relationships, serving as a key point of contact to address parts inquiries, resolve issues, and ensure customer satisfaction.

• Conducted parts forecasting and analysis, using historical sales data and market trends to provide accurate demand planning and optimize parts inventory levels.

• Supported sales engineers by providing technical product information, assisting in the selection of appropriate parts, and ensuring accurate pricing and availability for customer orders.

• Tracked and processed warranty claims and returns, coordinating with the quality control team to ensure timely resolution and improved customer experience.

• Ensured compliance with health, safety, and regulatory standards related to parts handling, storage, and distribution, consistently meeting mine and industry requirements.

• Generated and analyzed sales reports, using data from CRM and ERP systems (SAP, Microsoft Dynamics 365) to assist management in performance reviews and future sales planning.

• Led parts-related projects, improving internal processes and delivery times by implementing enhanced tracking methods and cross-departmental collaboration.

• Participated in cross-functional communication with sales, distribution, and production teams to ensure the timely and accurate fulfillment of parts orders and minimize delays.

• Supported inventory audits and reconciliations, helping maintain accurate stock records and preventing discrepancies between physical inventory and system data. OPERATIONS/HOUSING OFFICER BARRICK-LMC, Lumwana

(01/2015) – (06/2017)

• Prepared and managed lease agreements, implementing a tracking system that increased occupancy rates from 65% to 80% within six months, ultimately achieving 95% occupancy before departure.

• Conducted regular inspections to ensure property standards, preparing weekly management reports on property conditions. Maintained office supply inventories and adhered to budgeting practices.

• Provided advice and assistance to clients regarding housing options, addressing questions and concerns to enhance customer satisfaction.

• Compiled and analyzed reports on product performance and statistics to inform management decisions, demonstrating strong analytical skills relevant to sales performance.

• Met with clients to clarify policies and procedures, ensuring clear communication and understanding of services offered.

• Contract Preparation: Calculated rental amounts and prepared leases, demonstrating attention to detail and accuracy in documentation.

• Conducted inspections to identify safety issues and necessary repairs, ensuring compliance with standards and enhancing overall service quality.

• Maintained a database of housing resources and management companies, showcasing strong organizational skills and data management expertise.

• Reviewed documentation and input data into systems for eligibility processes, certifications, and transitions, demonstrating proficiency in administrative tasks.

• Managed housing plans for over 460 clients, ensuring timely transitions and effective utilization of resources.

• Developed programs tailored to participant needs and conducted workshops to educate the community on available services, highlighting skills in program management and outreach. DEGREE Lusaka

E D U C A T I O N

DEGREE BACHELOR OF BUSINESS ADMINISTRATION

Graduation Year (2028)

DEGREE Lusaka

E D U C A T I O N

DIPLOMA DIPLOMA IN PUBLIC ADMINISTRATION

Graduation Year (2014)

WAREHOUSE MANAGEMENT

Graduation Year (2020)

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