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Customer Service Data Entry

Location:
Stamford, CT
Salary:
60.000
Posted:
June 02, 2025

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Resume:

OP Odalis Prada Oropeza

Stamford, USA ***** +1-203-***-**** *******@*****.***

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PROFESSIONAL

SUMMARY

Experienced retail management professional with a strong record of leading store operations and driving sales growth. Demonstrates a commitment to team collaboration and achieving results, with a focus on reliability and adaptability. Possesses expertise in inventory management, customer service, and staff training, along with exceptional problem-solving and communication skills. Enthusiastic about creating a positive shopping experience and maximizing store performance.

SKILLS Retail Management for over 10

years

• Proficient in customer service

management

Skilled in Microsoft Office suite,

Data Entry

• • Customer service support

Sales Management for over ten

years

• • Skilled in group dynamics

• Office administration support Payroll administration. Scheduling. Recruiting

• Time Management • Organizational Skills, cash handling

• Bilingual English/Spanish Strategic marketing and merchandizing

• Sales Management • Communication skills

WORK HISTORY STORE MANAGER 07/2015 to 04/2025

BevMax The Wine and liquor Store Stamford, CT

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Reported, emailed to supervisors

• Concerted tastings for the store, requested special orders for customers.

• Promoted after 2 years

• Managed a group of 10 employees

Managed inventory control, cash control, and store opening and closing procedures.

Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.

Coordinated new hire and termination processes to facilitate smooth operations.

CUSTOMER SERVICE REPRESENTATIVE 01/2024 to 04/2024 H&r Block Stamford, CT

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.

• Scheduled appointments in person and by phone or e-mail. Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

• Charged customers for their services. Collected unpaid accounts.

• Filed, faxed, scanned documents, processed payments. SALES ASSOCIATE 03/2015 to 07/2015

Lord & Taylor Stamford, CT

Offering a great customer service, sharing product knowledge and making personal recommendations in order to increased sales

• Receiving and processing cash and credit payments for in-store purchases Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy. Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

SALES ASSOCIATE 03/2010 to 08/2014

Generali Insurance Agency Castellon de la Plana, ES Responsible for selling new policies to prospects and retaining existing clients

Achieved a high level of customer satisfaction as evidenced by customer retention rates and survey ratings

• Sold and retained over 250 life and medical insurance policies

• Spain

TRAVEL AGENT MANAGER 09/1998 to 11/2009

Paradiso Travel Agency Holguin, Cuba

• Promoted 2 times during those working years

• Managed staff under 20 employees

• Designed, created and marketed tour packages

Public relations specialist, customer service representative, tour guide Spanish/English language and sales manager

FOREING LANGUAGE TEACHER 09/1993 to 07/1998

Technical Institute Holguin, CU

Prepared lesson plans, presentations, syllabi, homework assigments and handouts

• Prepared and delivered lectures on how to speak and write English

• Evaluated and graded students' class work, assigments and papers

• Cuba

EDUCATION GED Sales 01/2015

Hotel And Lodging Institute of CT, Stamford, CT

Bachelor of Science ESL Education 07/1993

Higher Pedagogical Institute of Holguin, Holguin

CUBA

CERTIFICATIONS AND

LICENSES

College Degree on Education Present Teaching English as a second language

Merchandizing Present Presentating, organizing, pricing merchandize for retail.

MS office December 2011 to Present Word, Excell, E-mail, Power Point, Navigation

American Hotel and Lodging Certificate March 2015 to Present Professional Customer Service.

ADDITIONAL

INFORMATION

SKILLS Excellent Customer Service. Dedicated team player. Ability to manage a team. Office paper work knowledge. Perfect attendance record. MS office proficiency.

LANGUAGES Spanish

Native or Bilingual

English

Professional Working



Contact this candidate