Customer Service Data Entry
Resume:
OP Odalis Prada Oropeza
Stamford, USA ***** +1-203-***-**** *******@*****.***
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PROFESSIONAL
SUMMARY
Experienced retail management professional with a strong record of leading store operations and driving sales growth. Demonstrates a commitment to team collaboration and achieving results, with a focus on reliability and adaptability. Possesses expertise in inventory management, customer service, and staff training, along with exceptional problem-solving and communication skills. Enthusiastic about creating a positive shopping experience and maximizing store performance.
SKILLS Retail Management for over 10
years
• Proficient in customer service
management
•
Skilled in Microsoft Office suite,
Data Entry
• • Customer service support
Sales Management for over ten
years
• • Skilled in group dynamics
• Office administration support Payroll administration. Scheduling. Recruiting
•
• Time Management • Organizational Skills, cash handling
• Bilingual English/Spanish Strategic marketing and merchandizing
•
• Sales Management • Communication skills
WORK HISTORY STORE MANAGER 07/2015 to 04/2025
BevMax The Wine and liquor Store Stamford, CT
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
•
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
•
• Reported, emailed to supervisors
• Concerted tastings for the store, requested special orders for customers.
• Promoted after 2 years
• Managed a group of 10 employees
Managed inventory control, cash control, and store opening and closing procedures.
•
Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
•
Coordinated new hire and termination processes to facilitate smooth operations.
•
CUSTOMER SERVICE REPRESENTATIVE 01/2024 to 04/2024 H&r Block Stamford, CT
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
•
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
•
• Scheduled appointments in person and by phone or e-mail. Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
•
• Charged customers for their services. Collected unpaid accounts.
• Filed, faxed, scanned documents, processed payments. SALES ASSOCIATE 03/2015 to 07/2015
Lord & Taylor Stamford, CT
Offering a great customer service, sharing product knowledge and making personal recommendations in order to increased sales
•
• Receiving and processing cash and credit payments for in-store purchases Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
•
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy. Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
•
SALES ASSOCIATE 03/2010 to 08/2014
Generali Insurance Agency Castellon de la Plana, ES Responsible for selling new policies to prospects and retaining existing clients
•
Achieved a high level of customer satisfaction as evidenced by customer retention rates and survey ratings
•
• Sold and retained over 250 life and medical insurance policies
• Spain
TRAVEL AGENT MANAGER 09/1998 to 11/2009
Paradiso Travel Agency Holguin, Cuba
• Promoted 2 times during those working years
• Managed staff under 20 employees
• Designed, created and marketed tour packages
Public relations specialist, customer service representative, tour guide Spanish/English language and sales manager
•
FOREING LANGUAGE TEACHER 09/1993 to 07/1998
Technical Institute Holguin, CU
Prepared lesson plans, presentations, syllabi, homework assigments and handouts
•
• Prepared and delivered lectures on how to speak and write English
• Evaluated and graded students' class work, assigments and papers
• Cuba
EDUCATION GED Sales 01/2015
Hotel And Lodging Institute of CT, Stamford, CT
Bachelor of Science ESL Education 07/1993
Higher Pedagogical Institute of Holguin, Holguin
CUBA
CERTIFICATIONS AND
LICENSES
College Degree on Education Present Teaching English as a second language
•
Merchandizing Present Presentating, organizing, pricing merchandize for retail.
•
MS office December 2011 to Present Word, Excell, E-mail, Power Point, Navigation
•
American Hotel and Lodging Certificate March 2015 to Present Professional Customer Service.
•
ADDITIONAL
INFORMATION
SKILLS Excellent Customer Service. Dedicated team player. Ability to manage a team. Office paper work knowledge. Perfect attendance record. MS office proficiency.
LANGUAGES Spanish
Native or Bilingual
English
Professional Working
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