Automotive Repair Customer Relations

RYAN FRANCO

*** ***** ** #**** 732-***-****

Brick, NJ 08723 *********@****.***

PROFILE:

A highly skilled and motivated professional with extensive experience in the automotive industry. Adept at sales, team leadership, and technical automotive repair, with a strong ability to adhere to safety protocols. Recognized for excellent communication, problem-solving skills, and the ability to build rapport with customers and colleagues.

SKILLS:

Automotive Repair and Maintenance Sales & Customer Relations

Team Leadership and Training Attention to Detail

Communication and Problem-Solving Operating Hand & Power Tools

Electrical Systems and Diagnostics Shipping & Inventory Management

Customer Communication and Order Processing

EDUCATION:

Master Certified Automotive Technician - Program Certification

Lincoln Technical Institute - November 2012 – December 2013

GPA: 3.58 - 99% Attendance Record

Selected to Serve on the Race Team

One of 9 students (out of 800) chosen for a Diagnostic Competition – Awarded 2nd Place

WORK EXPERIENCE:

Shipping/Receiving Manager

PSI Conversion LLC- Brick, NJ January 2024 – Present

Utilize UPS WorldShip software for efficient shipping management

Maintain and organize inventory stock to ensure smooth operations

Test and restock returned automotive components

Communicate with customers and adjust Ultracart orders as needed

Forklift Technician

AJ Jersey, South Plainfield, NJ December 2021 – May 2023

Performed electrical diagnostics and repairs in a warehouse environment

Maintained and troubleshooted heavy equipment

Managed and organized tools for optimal efficiency

Assistant Manager

Mavis Discount Tire September 2018 – May 2021

Provided exceptional customer service and communication

Oversaw daily shop operations to ensure efficiency

Led sales initiatives, contributing to revenue growth

Managed inventory and supply chain logistics

Train Conductor

NYSW Railroad 2015 – September 2018

Ensured safe and efficient rail operations

Managed radio communications for train coordination

HAZMAT Certified for handling hazardous materials

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