Customer Service Front Desk

Haley Bushlow

Dorchester, Massachusetts • ********@*****.*** • 508-***-**** • linkedin.com/in/haley-bushlow-23b1b3184/

Highly organized and detail-oriented individual with a versatile background in administration. My expertise lies in efficient time management, adept scheduling, and delivering exceptional customer service. As a fast learner, I am committed to achieving success and dedicated to continuous professional growth. I am self-motivated and driven, always eager to expand my knowledge through new opportunities for both personal and career development.

DraftKings, Boston, MA

Employee Experience Specialist April 2024 to Present

•Greet and check in external visitors traveling for meetings or walk throughs

•Handling all front desk tasks: answering phone, providing assistance for all those in office with questions or concerns, dealing with any deliveries or vendors dropping in

•Activate temporary office badges for all employees traveling to the office or those who forgot their ID

•Work with building security as well as DraftKings security team to prevent threats or unregistered guests from entering the office

•Coordinate with Executive Assistants / Administrative Assistants to allow a smooth catering process for important meetings and team on-sites as well as other requests or assistance

•Hold responsibility for keeping front of house / lobby of office clean and welcoming

•Collaborate with teammates on work office events such as social hours, NFL Week 1, bingo, trivia, etc.

•Collect, sort, and handle all incoming mail to appropriate recipients

•Notify all employees when packages are delivered in their name, keep track of all delivery dates

•Submit work orders with building maintenance as needed

•Assist with new hires first day by checking them in and creating employee badges for during their orientation

•Process, complete and answer JustAsk tickets from employees requesting assistance

•In control of stocking the mailroom with FedEx supplies as well as stocking the printer stations with office supplies

IntelyCare, Quincy, MA

Office Assistant / HR Administrative Assistant June 2022 to January 2024

•Warmly welcomed and directed visitors and vendors, ensuring a positive first impression for the company

•Coordinated and organized two office-wide lunches per week, fostering a sense of community and camaraderie among colleagues

•Managed the creation of door badges and oversaw parking passes and validation, ensuring smooth access for employees and guests

•Maintained inventory levels and proactively ordered office supplies as needed, contributing to an efficient and well-equipped work environment

•Provided assistance with minor maintenance and technology issues, resolving challenges promptly to minimize disruptions

•Served as a key point of contact between building management and the company, facilitating effective communication and addressing facility-related matters

•Contributed to facility tasks, supporting the overall upkeep and functionality of the office space

•Took charge of purchasing and stocking the pantry, ensuring a well-supplied and inviting break area for employees

•Collaborated with Talent Acquisition on onboarding and offboarding processes for associates, ensuring a smooth transition into and out of the company

•Managed the processing of unemployment claims, demonstrating a comprehensive understanding of HR and administrative procedures

Education

Merrimack College, Girard School of Business: North Andover, MA 2022

Bachelor of Science in Business Administration and concentration in Marketing

Honors and Awards: Dean’s List

Computer Skills

Microsoft Office Suite, Office365, Google Suite, Slack, Zoom

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