Senior Product Management
Resume:
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Douglas Black
Senior Product Manager
Profile
Highly accomplished Senior Payments Product Management professional with extensive experience in defining targeted product strategies, driving enterprise payment frameworks, and steering complex technical solutions. Adept at fostering cross-functional collaboration and alignment, while advancing product value through Agile-based processes and tools. Proven competence in establishing robust go-to-market approaches, optimizing operational processes, and pioneering acquirer, issuer, merchants, and fintech transaction solutions. Demonstrate a strategic mindset in fostering partnerships, as well as overseeing large-scale project implementations that are driven by a dogged customer-centric approach.
Employment History
Senior Product Manager
CORE Business Technologies, Providence, RI
April 2022 — March 2024
Supervised the execution of product strategy and roadmap for merchant portal, incorporating market research, competitive analysis, and customer engagement to inform the requirements development process. Defined and implemented API frameworks for downstream distribution channels to improve Payment's integration and strategic planning. Directed payment provider integrations, such as PayPal and Bluefin into CORE Services hub. Facilitated cross-functional collaboration with Engineering, Marketing, and Sales teams to drive product value, identify, and resolve impediments. Utilized Atlassian Suite for road mapping and development tracking.
● Pioneered merchant microservices solution, while integrating PayPal into market offerings.
● Established an innovative go-to-market process, which enabled seamless integrated product release cycles.
● Enhanced team productivity and product quality by actively engaging in Agile processes, including standups, EPIC and Story development, and iteration planning.
● Spearheaded the creation and prioritization of user stories, effectively incorporating them into launch planning.
● Developed and executed go-to-market strategies for ISV and Kiosk products, leveraging market insights to foster business innovation. Senior Product Owner
Bank of America, Charlotte, NC
April 2019 — March 2022
Led the implementation of a sophisticated enterprise payment transaction processing certification, along with a testing and onboarding platform, enhancing, enhancing operational efficiency and strategic positioning within the merchant acquiring migration. Served as the technical vendor manager and primary contact for vendor engagement processes, including requirements gathering, selection, and contract negotiations through development and post-implementation support. Managed enterprise applications with a focus on Risk and Compliance, working closely with vendors and internal teams to address out-of-compliance issues and high-risk application updates, ensuring adherence to relevant standards. Acted as the primary technical liaison and strategic business partner for Front Line Units
(FLUs) in aligning business objectives with project management best practices. Directed Agile product development using the Atlassian Suite, improving workflow efficiency and team collaboration. Details
Winona, MN, USA, +1
******@*****.***
Skills
Vendor and Partner
Relationship
Management
UI/UX Design for
Customer Engagement
Financial Sector
Compliance
Management
Go-to-Market Process
Establishment
Agile Methodology
Enhancement
Atlassian Suite
Proficiency
Cross-functional
Collaboration
Payment Provider
Integration
API Framework
Implementation
Product Strategy
Development
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● Completed the development of one of the largest acquiring testing and certification infrastructures in the US, which set a benchmark in the entire industry.
● Formulated a comprehensive vision for a large-scale transaction certification testing and onboarding solution, which improved operational efficiency.
● Streamlined the onboarding process for new systems and technologies, which helped enhance the overall infrastructure and reduce time-to- market for novel solutions.
● Cultivated strong partnerships with technical vendors, optimizing the end-to-end engagement process and delivering projects within scope and budget.
Senior Product Manager
ITS, Inc., Des Moines, IA
June 2017 — April 2019
Coordinated strategic planning and execution for merchant acquiring services, adhering to financial and legal standards. Orchestrated cross-functional collaboration for the development and deployment of terminal services, targeting community banks across various states. Advocated for ACH product adoption, while representing the company in regional payment associations to enhance market presence. Led Agile-driven product development cycles, which helped ensure timely delivery of new services and enhancements. Define product strategy from business objectives and user requirements, which guided development priorities and enabled collaboration with external partners.
● Pioneered product management practices within the merchant acquiring sector, which significantly enhanced operational efficiency.
● Boosted ACH application adoption among small financial institutions for broadening service reach and user engagement.
● Influenced payments industry by contributing to position papers and regulatory responses, shaping the company's strategic stance. Senior Managing Consultant, EMV & Emerging Payments MasterCard Advisors, White Plains, NY
June 2014 — June 2017
Managed strategic alignment and deployment of comprehensive EMV, digital, and emerging payments projects for major clients. Coordinated with technology, operations, marketing, and senior corporate teams to foster insights and support issuers in strategic EMV migration planning initiatives. Guided authorization system remediation for large US issuers to facilitate EMV migration. Designed and implemented a yearly services roadmap, which incorporated strategic direction, collateral, and sales strategies to meet business objectives. Facilitated engagement with top-tier management to inform and educate them on EMV implementation in the US market.
● Consulted with key card issuers on system enhancements to support EMV adoption, thereby significantly contributing to the modernization of payment systems.
● Played an essential role in the rollout of EMV in the US by advising vendors, FinTech's, and other stakeholders on best practices and implementation processes.
● Developed and delivered educational materials and sessions for high- level executives to enhance their understanding and facilitate smoother transitions to EMV technologies.
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● Produced a suite of strategic artifacts for workshops for enabling productive discussions and advancing client strategic goals in the payments landscape.
Senior Manager, Mobile & EMV Payments Acceptance
Best Buy, Richfield, MN
April 2011 — June 2014
Directed the launching and integration of the MCX mobile payment platform in collaboration with top US merchants to drive merchant digital transaction innovation. Formulated business and technical strategies for mobile payment frameworks. Forged partnerships with senior management at key retailers for the evaluation and selection of technology and service providers. Led the design of customer-focused mobile transaction and loyalty solution for the MCX application to enhance the consumer-merchant transaction experience. Oversaw the introduction of new payment methods, while coordinating the EMV payments acceptance initiative.
● Pioneered the business and technical components of the MCX mobile payment solution, facilitating its adoption among major US retailers.
● Chaired the payment rules committee within MCX, contributing to the foundational organizational structure and guiding policy development.
● Enhanced customer user experience by championing a customer-centric UI/UX process for the MCX application.
Education
Bachelor of Physical Education, Temple University, Philadelphia, PA Master of International Education, University of Minnesota - Twin Cities, Minneapolis, MN
Master of Public Policy, University of Pittsburgh, Pittsburgh, PA
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