Account Manager Senior

LINDSAY SHINALL

Waialua, HI *************@*****.*** 808-***-**** LinkedIn: Lindsay Shinall

SENIOR ACCOUNT MANAGER

PROFESSIONAL SUMMARY

Results-driven professional with a robust history of driving growth and fostering sustainable client relationships across diverse industries. Demonstrated expertise in expanding client portfolios and surpassing sales targets through strategic planning and relationship management. Proven ability to elevate territory performance, achieving significant sales growth in competitive markets such as construction, engineering, and utility sectors. Excelled in aligning team efforts with corporate objectives, resulting in noteworthy market expansions and robust client partnerships. Committed to advocating for sustainability and ethical practices, successfully positioning companies as leaders in corporate responsibility. Adept at navigating complex sales environments, ensuring compliance with industry standards, and representing companies at major trade events to maximize brand exposure and market penetration.

SKILLS

Strategic Account Management

Client Relationship Building

Territory Sales Growth

Sustainability Initiatives

Cross-Functional Team Leadership

Corporate Responsibility

Market Expansion Strategies

Industry Compliance

Business Development

Consultative Sales Techniques

Trade Show Representation

Sales Forecasting

Risk Management

Customer Retention

Product Launch and Positioning

WORK EXPERIENCE

Senior Account Manager 05/24 – 11/24

Hilti North America, Honolulu, HI

Led comprehensive account management efforts, focusing on cultivating strong, long-term client relationships and identifying upselling opportunities within the construction and manufacturing sectors. Directed cross-functional teams to tailor solutions that meet unique client needs, enhancing customer satisfaction and retention rates. Collaborated closely with sales, marketing, and product development teams to ensure alignment with customer expectations and company goals. Facilitated regular review meetings to track account progress and adjust strategies as necessary.

Exceeded sales goal by 128%, boosting regional revenue and securing a solid market presence.

Started, territory at 40% to goal. First month grew to 88% gaining back relationships and market presence.

Last month in territory 228% over goal. Secured $1.5 million tower project with American Bucher. Plus two other high rises and a hospital in Alaska.

Account Manager 08/23 – 01/24

AWP Safety Systems/Statewide Safety Systems, Honolulu, Hawaii

Recruited to represent AWP Safety Systems to prospective and existing accounts in utility, construction, engineering, and event categories across an assigned area. Initiated robust relationship-building strategies and collaborated with vendors and team members to enhance account service delivery. Leveraged extensive market knowledge and strategic account management practices to systematically increase territory sales performance each month.

Elevated territory sales from 70% to 126% within five months, achieving a peak performance of 126% in November.

Maintained consistent growth, surpassing monthly targets and contributing to regional revenue goals.

Sales/Fair Consultant 11/22 – 08/23

Scholastic, Honolulu, Hawaii

Charged with driving territory goals by adhering to key sales metrics, including revenue, retention, and relationship building. Employed a consultative sales and service approach, closely partnering with customers to optimize book fair outcomes and maximize engagement. Managed and executed strategic sales plans to effectively grow territory presence and customer loyalty.

Surpassed all assigned territory goals, contributing to a significant increase in revenue.

Achieved a 96% rebook rate through effective relationship management and customer engagement strategies.

Senior Sales Director 03/18 – 11/21

GP Energy CO., Honolulu, Hawaii

Served in a high-level sales capacity at GP Energy Co., a sister company to Maui Oil, specializing in the distribution of fuels and lubricants throughout Hawaii. Focused on building strong community partnerships while expanding the reach of diverse petroleum products and services. Collaborated with major companies like Matson, DHX, Servco, and Goodfellow Brothers to enhance service delivery and client satisfaction.

Surpassed annual growth targets, achieving 5% growth against a 3% goal in 2018, maintained 5% in the following year, and escalated to 8% growth in the final year.

Built lasting relationships with top industry players, enhancing market penetration and customer base.

Director of Sales 01/16 – 12/18

Prakaria Woodworks, Honolulu, Hawaii

Directed sales operations at Prakaria Woodworks, a rapidly expanding company launching a new product line in the U.S. market. Developed and implemented innovative sales strategies, conducted market risk assessments, and produced detailed financial forecasts. Played a pivotal role in client interactions, providing customized quotes and addressing queries to enhance customer experiences.

Captured over 70% market share in key regions including Hawaii, New York, California, and Oregon through strategic market penetration and robust client engagement.

Orchestrated and participated in industry events, enhancing brand visibility and forging critical business relationships.

Director of Sales 01/11 – 01/16

Indoteak Design, Honolulu, Hawaii

Led sales and business development initiatives to achieve maximum outcomes. Spearheaded efforts to ensure compliance with environmental standards, earning the designation of Rainforest Alliance Sustainable Standard Setter. Developed strategic sales plans, maintained robust client relationships, and represented the company at various industry events and trade shows.

Solidified Indoteak Design’s reputation as a leader in sustainable practices within the industry, enhancing brand credibility and market position.

Built partnerships with major clients across diverse regions, including Hawaii, California, New York, and Chicago, expanding the company’s footprint and influence in the national market.

ADDITIONAL EXPERIENCE

Senior Account Manager (contract) 01/12 – 0113

Kardean Design Flooring, Honolulu, Hawaii

Senior Account Manager (contract) 01/10 – 12/11

Zurier Corporation, Honolulu, Hawaii

Senior Account Manager 01/06 – 12/09

Louisiana Pacific Corp., Honolulu, Hawaii

Sales Representative 01/04 – 12/05

Georgia Pacific, Honolulu, Hawaii

Sales Representative 01/99 – 12/04

Grainger, Honolulu, Hawaii

CERTIFICATIONS

Safety Certification Course 2024 for Safety Systems Hawaii/AWP

EDUCATION

Bachelor of Business Administration 1998

University of Honolulu, Honolulu, HI

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