Customer Service, Operations Management, Sales

RAEGAN BERNARD

Phone: [868-***-****] Email: ***************@*****.*** Location: Arima

PROFILE

Highly organized and results-driven professional with over 5 years of combined experience in receivables management, customer service, office administration, and team supervision. Adept at managing collections, resolving customer account issues, and ensuring administrative efficiency. Demonstrates strong communication, negotiation, and leadership skills with a keen understanding of accounting practices and administrative operations. Seeking to contribute to a dynamic team in the role of Receivables

& Administrative Officer.

CORE COMPETENCIES

Accounts Receivable Management

Debt Recovery & Credit Screening

Customer Relations & Negotiation

Office Administration & Staff Supervision

Statement Reconciliation & Reporting

Confidential Record Handling

Facility Management & Procurement

Communication & Interdepartmental Coordination

PROFESSIONAL EXPERIENCE

• Administrative Assistant / Executive Secretary

Association of Real Estate Agents — Port of Spain 2024 – 2025 Provided high-level administrative support to the Executive Director and team. Handled confidential documentation, organized meetings, and prepared reports. Maintained accurate membership records, processed payments, and assisted in event coordination. Communicated with real estate agents, legal advisors, and regulatory agencies to support daily operations.

• Operations Manager

Creative Realm — Curepe 2022 – 2023

Oversaw daily office operations and maintained administrative records for the business. Managed customer accounts, issued invoices, tracked receivables, and followed up on overdue payments. Liaised with clients and internal teams to resolve payment disputes and service delivery issues. Handled procurement of office supplies and coordinated maintenance of equipment. Supervised junior staff and coordinated courier and receptionist responsibilities.

• Supervisor

iQor Contact Center — Trinidad 2018 – 2021

Led a team in customer service and account handling, ensuring accurate documentation and timely resolution of financial discrepancies.

Managed escalated customer issues, frequently related to billing and payment matters. Maintained detailed records and ensured compliance with internal procedures. Trained new team members on effective communication, data entry, and customer management. EDUCATION

Bachelor’s Degree in Business Administration

Southern New Hampshire University September 2020 – June 2024 GPA: 3.5

Certificate in Business Management & Technology

University of the West Indies, Open Campus September 2017 – June 2019 Completed a two-year certificate course in Business Communication, HR Management, Business Accounting, and Entrepreneurship.

Specialized in Business Law, Financial Accounting, Corporate Finance, Marketing, and Operations Management.

Achieved a 3.8 GPA, the highest in the year group. High School Diploma

Bishop Anstey High School East September 2012 – June 2017 Achieved grade I and II in Mathematics, English A, Information Technology, Office Administration, Electronic Development Preparation and Management and other related subjects. CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Effective Business Communication Certificate – Trinidad and Tobago Chamber of Industry and Commerce

Graphic Design Certificate – SBCS Global Learning Institute Business Certificate – CXC

Diploma in Effective Bookkeeping and Payroll – Alison Diploma in Operations and Supply Management – Alison Certificate in Business Accounting – Alison

EF SET Certificate – Level 73/100 (Proficient)

TECHNICAL SKILLS

Microsoft Excel, Word, Outlook

Adobe Suite

QuickBooks / Accounting Software (basic)

CRM Platforms

Email Management & Scheduling Tools

ADDITIONAL HIGHLIGHTS

Excellent written and oral communication skills

Familiar with the laws related to debt recovery in Trinidad & Tobago Ability to work independently and in the field when required Experience liaising with vendors, attorneys, and collection agents Strong moral judgment and confidentiality in handling sensitive records

Contact this candidate