Project Management Continuous Improvement

Location:

McKinney, TX, 75069

Posted:

June 02, 2025

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Resume:

Zaman Adwani

E-Mail: *****.******@*****.***

Cell: (469) 817 – 6272

PROFESSIONAL SUMMARY:

Ø Over 22 years of experience, including 12+ years in strategic leadership, enterprise portfolio management, program and project management, enterprise change management, enterprise risk management, and developing operational management processes focused on continuous improvement. Proven ability to train and develop teams to support strategic direction and achieve organizational goals. Experienced in reviewing and maintaining policies, business intelligence (including Marketing, B2B/B2C/C2C), and market research. Ø Over 10 years of experience in Enterprise Strategy analysis, driving Digital Transformation & GRC (Governance, Risk, Compliance) implementation to increase productivity & mature operational management processes. Ø Spearhead to lead Corporate Innovation & Entrepreneurship driving business excellence & process improvement utilizing various methodologies such as LEAN, Continuous Improvement and Agile Transformation, leading Agile Center of Excellence & Cross–Functional teams ensuring sustainable growth. Ø Skilled in Agile, Waterfall, Kanban frameworks; Effective customer facing Product Management, to develop business requirements and hands–on with customer onboarding and customer success experience. Ø Collaborative mindset with strong communication, interpersonal, problem-solving skills. Known for T–Shaped project management style, high emotional intelligence, and exceptional negotiation abilities. Quickly adapts to shifting priorities with confidence, supports management decisions, aligns change efforts with strategic objectives, and provides insightful analysis of the impact of change on business outcomes. Ø Capable of immediate contribution, influencing & leading teams at all levels, bridging gaps between technology, business functions, & fostering collaborative networks across stakeholders. Industry experiences spans Banking, Financial Services, Business Consulting, Retail Energy/Utilities, Healthcare, Manufacturing, Supply Chain, Retail. CERTIFICATIONS:

CERTIFICATE NAME

INSTITUTE YEAR CERTIFICATE NAME INSTITU

YEAR

• Project Management Professional – PMP ALIANCE 2025 • Portfolio Programme Project Offices– P3O AXELOS 2024

• Scaled Agile Foundation SAFe – Training PMI 2024 • Certified Scrum Master – CSM ALIANCE 2021 TECHNICAL SKILLS:

CATEGORY DESCRIPTION

Technical Tools Agile Methodology, JIRA, Confluence, SharePoint Analytical Skills Risk Assessment, Cost-Benefit Analysis, GAP, Impact, SWOT, Strategy Analysis, CAATS ACL Data Analytics Process/Reporting MS Project, Gantt Chart, Smartsheet, Planview, PowerBI, Kanban Board, Leankit, MS Visio, Trello ACADEMIC QUALIFICATIONS:

DEGREE EMPHASIS INSTITUTE NAME YEAR COMPLETED

Executive Master of Business Administration (MBA) Project Management University of Strathclyde, UK 2018 Bachelor of Computer Science (BSc) Information Systems Baghdad University, Iraq 2001 PROFESSIONAL EXPERIENCE:

CLIENT: KEURIG DRPEPPER – KDP (TX, USA – ONSITE) JAN 2023 – RECENT TEAM LEAD SR. PROJECT MANAGER FOR AGILE CENTER OF EXCELLENCE TEAM (COE) RESPONSIBILITIES:

Ø Develop and execute an operational excellence strategy aligned with KDP’s overall business objectives by building, mentoring, & leading a high-performing team dedicated to operational excellence. Provide guidance, set clear objectives, and support professional development to achieve both team and individual goals. Ø Act as a Subject Matter Expert (SME) for the Agile Center of Excellence (CoE), overseeing daily technical and business operations in a dynamic and demanding delivery environment. Collaborate closely with various portfolios to review and maintain policies and procedures, assess processes holistically, and streamline enhancements to mature operational management using the Integrated Business Planning (IBP) approach. Identify inefficiencies, develop cross-functional solutions, foster a collaborative environment, encourage 2

sharing of best practices and continuous improvement, and provide insights and guidance to help stakeholders understand the current state, challenges, risks, constraints, and the roadmap to the desired state—while maintaining business-as-usual operations to ensure technical excellence. Ø Develop and implement change management strategies to support enterprise-wide agile adoption. Drive alignment between leadership, teams, and business units to achieve Agile Transformation goals for the Center of Excellence. Activate and sustain milestones through continuous stakeholder collaboration, assessing change readiness, complexity, and integration/interdependency opportunities, while addressing risks and resistance. Ø Collaborate with portfolio management to execute internal communications strategies that contribute to employee engagement and support a motivated workforce. Ø Provide training, coaching, and support to the CoE team (including managers and supervisors) to enable effective leadership of change within their teams. Monitor and evaluate the effectiveness of change management initiatives, determining if corrective actions, new processes, or technology updates are required. Use methodologies such as Lean, Continuous Improvement, and Agile to identify gaps, set benchmarks and KPIs, and ensure smooth transitions and adoption of new processes and technologies. Ø Integrate a governance structure for the CoE team and establish cross-functional modules that promote effective, collaborative communication. Collect data and feedback, set benchmarks and KPIs to track performance and change progress, and monitor compliance. Create dashboards to visualize project metrics, train teams on best practices and technical excellence, resolve conflicts, and remove impediments. Ø Manage complex projects from initiation to completion, manage timelines, budgets, stakeholder expectations, vendor deliverables while ensuring alignment with business objectives and technical capabilities. Define scope, goals, deliverables, timelines, interdependencies, resource requirements, and budgets. Allocate resources across projects, proactively addressing capacity constraints. Provide regular updates on project status, milestones, risks, constraints, and issues to stakeholders and executive leadership. Ø Conduct weekly statistical reporting and analysis to monitor CoE volume and quality control goals, identify risks and constraints, and manage the delivery of tasks and milestones for over 200 projects using Smartsheet. CLIENT: FIRST MERCHANTS BANK (FMB) (INDIANAPOLIS, USA – REMOTE) OCT 2021 – JAN 2023 ENTERPRISE APPLICATIONS PORTFOLIO MANAGER (EAPM)

RESPONSIBILITIES:

Ø Led Enterprise Applications Portfolio Management (EAPM) to streamline technology systems through the summarization and rationalization of 400+ applications. Develop investment roadmaps, designed & implement inventory management routines, conduct capability mapping and classification based on ROI, assessed application health (Invest-Retire-Leave model), created a comprehensive view of the application portfolio. Ø Oversaw Enterprise Risk Management by identifying dependencies and key milestones, integrating a GRC solution to establish an enterprise governance structure. Monitored operational and departmental risks, tracked compliance status, and provided impactful reports to compliance managers and senior leadership, demonstrating a strong delivery record in business and risk function transformation. Ø Led Agile Process Implementation, supporting the adoption and scaling of agile frameworks such as Scrum, Kanban, and SAFe. Implemented common standards, procedures, and governance protocols to ensure consistency and best practices. Championed continuous improvement and innovation in the validation process. Ø Drive cross-functional team collaboration, empowering teams to continuously improve Agile processes and fostering a transparent, collaborative working environment. Ø Directed Enterprise Change Management initiatives in collaboration with Line of Business (LOB) executives and senior leaders, ensuring change efforts met enterprise standards. Conducted both high-level and detailed impact assessments to evaluate the effects on people, processes, and technology. Ø Apply Organizational Change Management (OCM) principles within project activities by collaborating with cross-functional teams to assess complexity, readiness, risks. Develop mitigation strategies & implement structured change plans to address resistance & build capability in impacted groups. Ø Ensured alignment of delivery strategy and scope with Change Initiative OKRs and Change Event Success Criteria. Maintain documentation for newly implemented processes & controls, while tracking updates. Ø Coach stakeholders on their roles in change initiatives by facilitating sessions across various levels, educating participants on change fundamentals, common reactions to change, and effective change leadership strategies. 3

Ø Partnered with business unit heads to evaluate existing engagement channels and executed internal communication strategies to foster an open, collaborative culture. Delivered targeted training and mentoring based on insights from change impact assessments.

Ø Collaborated with product managers, customer service, and risk and compliance teams to develop a Case Management platform using Litify, enhancing the customer engagement journey. Ø Planned and coordinated deliverables and dependencies across six business units to improve on-time delivery and optimize the STAGE GATE Project Approval process. Led rollout plan implementation. Ø Produced bi-weekly statistical reports and analysis on EAP roadmap execution, utilize Smartsheet to monitor and coordinate deliverables and dependencies across six business unites (portfolios) to drive on-time budgeting and approvals for new initiatives and projects to improve the overall process and implemented rollout plans. Ø Worked with the engineering team to execute the data migration process for the acquisition Bank One by FMB. Ø Collaborated with product managers to integrate eKYC solution, led its integration with the core banking. CLIENT: CENTRA HEALTH (VIRGINIA, USA – REMOTE, 18 MONTHS CONTRACT) MAR 2020 – OCT 2021 PROJECT MANAGER SCRUM MASTER

RESPONSIBILITIES:

Ø Drive project execution from initiation through completion, managing timelines, budgets, stakeholders, and vendor deliverables while ensuring alignment with business objectives and technical capabilities. Ø Partner with business units to develop business personas and define project scope, goals, deliverables, timelines, interdependencies, resource requirements, and budgets. Ø Manage project budgets, including forecasting and tracking actuals against allocated funds. Monitor and allocate resources across projects, identifying capacity constraints and proactively addressing staffing needs. Ø Provide regular updates on project status, key milestones, risks & issues to stakeholders & executive leadership. Ø Track all relevant tasks, milestones, and deliverables in line with outcome-related planning; continuously assess the impact of any deviations in scope, budget, or timeline. Ø Report project status, including critical path, risks, and milestones, to leadership using earned value metrics such as Cost Performance Index (CPI) and Schedule Performance Index (SPI). Ø Engage actively with stakeholders to gather feedback and generate a clear vision for high-value improvements. Ø Review and analyze client reporting procedures, business processes, and workflows to understand all involved components. Develop a dependency process model to demonstrate how business processes will be executed. Track & monitor issues & changes during product implementation to ensure timely solutions to business needs. Ø Facilitate Joint Application Development (JAD) sessions with product owners, SMEs, and end users to gather information, elicit functional requirements, clarify responsibilities, & resolve issues efficiently. Define Business personas & user requirements, create user stories & acceptance criteria, facilitate User Acceptance Testing

(UAT). Design & document test case scenarios for new & existing product functionality & business processes. Ø Promote effective communication across the organization to support completion of deliverables. Ø Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Ensure the project stays on track by collaborating with product owners & business managers to develop and maintain high-quality product backlogs. Remove impediments & conduct release readiness reviews, milestone reviews, and business Go/No-Go reviews.

CLIENT: CAPITAL ONE BANK (VIRGINIA, USA – REMOTE, 10 MONTHS CONTRACT) MAY 2019 – FEB 2020 PROJECT MANAGER BUSINESS ANALYST

RESPONSIBILITIES:

onboarding process for change initiatives, implement change as per roadmap. This process include conducting GAP and IMPACT analysis Business-as-Usual is sustainable, & deliver adequate training for stakeholders. Ø Review/analyze client reporting procedures, business processes, & workflows to understand all components involved. Develop dependency process models to illustrate how business processes will be executed. Track & monitor issues & changes during product implementation, ensuring timely solutions to meet business needs. Ø Serve as the primary liaison between business lines, operations & technical teams throughout the project lifecycle. Work closely with business owners to gather financial requirements, create use cases through JAD sessions, & develop comprehensive understanding of business process modeling, data flow modeling, & workflow analysis. Translate requirements into clear use case specifications for developers & stakeholders. Ø Manage Commercial Card Issuing projects (Debit/Credit), ensuring integration with core banking systems, IT, IS, HR, Marketing, headquarters operations, branch issuance, and card payment policies. Ø Integrate Anti-Money Laundering (AML) systems with the core banking platform. Ø Contribute to prototyping & design efforts for card issuance in collaboration with the Cards Issuing department. Ø Interact with internal/external users to understand business needs, analyze product functionality & processes, perform gap analyses, use prototypes to identify pain points to recommend the most effective solution. Ø Collaborate extensively with the QA team to design test plans and test cases for User Acceptance Testing (UAT). Ø Oversee projects from initiation to completion, ensuring milestones are delivered within scope, budget, schedule. Implement quality control measures to ensure compliance with organizational standards & guidelines. Report project status to leadership, including the critical path, risks & milestones, using earned value metrics such as CPI and SPI. Maintain active stakeholder engagement, continuously gathering feedback to develop a clear vision for high-impact improvements. CLIENT: OMAN SUPREME COUNCIL OF PLANNING (MUSCAT, OMAN – ONSITE) APR 2016 – FEB 2019 PROGRAM PROJECT MANAGER STRATEGIC CONSULTANT

RESPONSIBILITIES:

Ø Lead end-to-end program management for Public Authority of Small and Medium Enterprises (PASMID) related business application development, ensuring alignment with organizational goals and strategic objectives. Ø Build and maintain strong relationships with internal and external stakeholders, ensuring program goals & communication strategies are aligned. Proactively address stakeholder concerns, maintaining high levels of satisfaction & effectively communicating program progress, risks, and mitigation strategies in a timely manner. Ø Define & manage program structures, support business outcomes by translating business strategies into actionable program plans & roadmaps. Drive results, lead complex initiatives, & influence outcomes at senior leadership level. Develop maintain detailed program schedules, milestones, risks, resource dependencies. Ø Prepare regular reports & presentations for senior leadership, highlighting progress, risks, & opportunities. Ø Develop communications with executive-level to drive decision-making & raise awareness of program updates. Ø Steer program-level engagements with executive leadership and other stakeholders. Monitor team Objectives and Key Results (OKRs) to ensure leaders are tracking toward predefined goals and key program metrics. Assess impact, identify potential risks, and develop and implement change plans. Ø Monitor project plans, risk management, resource management, business & process analysis, & gap analysis. Set the governance structure for the organization and cross-functional teams, creating modular processes with effective and collaborative communication. Gather data and feedback to mentor and advise team members, enhance overall performance, train teams for technical excellence. Resolve conflicts and remove impediments. Ø Coach stakeholders on their role in change by facilitating informative sessions at various levels to educate them on change fundamentals, typical reactions to change, and the basics of change leadership. Ø Foster ongoing relationships with senior leadership, technical teams, and external vendors to align on program deliverables and success criteria, overseeing daily technical and business operations. Ø Engage directly with clients and stakeholders to gather feedback and identify high-value improvements on current or new solutions, partner with product managers and effected stakeholders leading integration effort & onboarding process for change initiatives, implement change as per roadmap. This process include conducting GAP and IMPACT analysis Business-as-Usual is sustainable, & deliver adequate training for stakeholders. Ø Review/analyze client reporting procedures, business processes, & workflows to understand all components involved. Develop dependency process models to illustrate how business processes will be executed. Track & monitor issues & changes during product implementation, ensuring timely solutions to meet business needs. 5

CLIENT: VOLTAMP ENERGY SAOC (MUSCAT, OMAN – ONSITE) FEB 2013 – MAY 2016 PROGRAM PROJECT MANAGER STRATEGIC CONSULTANT

RESPONSIBILITIES:

Ø Assigned by the Chairman to lead strategy analysis, corporate innovation, and entrepreneurship, and drive change initiatives to improve performance and productivity within the organization. Worked directly with stakeholders and key decision-makers of clients to develop business solutions and establish new standards. Ø Lead Enterprise Risk Management, Process Mapping, Strategic, SWOT analysis to identify competitors & align business planning with financial performance. Developed and implemented Organizational Change Management (OCM) assessments, communication plans, training, & engagement activities. Presented & reported OCM progress, metrics, & value statements. Ø Spearhead Innovation & Change Management initiatives by implementing LEAN initiative, ISO auditing to increase productivity, reduced waste, improved performance, increase revenue, promoted business excellence. Ø Spearhead for Digital Transformation, lead end-to-end program management for Lead to Cash related business application development, ensuring alignment with organizational goals and strategic objectives. Ø Coached teams to develop program leadership capabilities, participated in management consulting activities, business development, recruiting, learning, and development. Identified goals and milestones for various business groups, and supported day-to-day interactions between program teams, senior leadership, cross- functional teams, end users, internal development teams, project stakeholders, and vendors. Ø Conducted market intelligence to understand business opportunities, risks, market needs, customer behavior, and competitor activity. Separated business development from marketing and led a rebranding campaign to promote company products within the GCC and MENA regions. Developed comprehensive transition plans outlining key milestones, objectives, and timelines for transitioning from incumbent to market leader. Ø Engaged and built foundational relationships with customers, project sponsors, vendors, and external stakeholders to understand client business strategies and associated change management risks. Assessed current-state vs. future-state business processes to identify change-related stakeholders. Ø Drove project execution from initiation through completion, managing timelines, budgets, stakeholders, and vendor deliverables while ensuring alignment with business objectives and technical capabilities. Ø Established a War Room to help business units report blockers, discuss and solve issues, and track progress. Ø Defined project scope, goals, deliverables, timelines, interdependencies, and resource requirements, and managed project budgets, including forecasting and tracking actuals against allocated funds. Developed, tracked, and maintained detailed project plans, aligning efforts across business and IT teams. Ø Monitor & allocate project resources, identifying capacity constraints & addressing staffing needs. Provided regular updates on project status, key milestones, risks, & issues to stakeholders & executive leadership. Ø Oversaw vendor activities, deliverables, ensuring alignment with contract terms, timelines & quality standards. Ø Facilitated regular progress reports for performance metrics between corporate management & the Chairman. Ensured compliance with GCC/MENA regulations and policies, addressing any non-compliance issues promptly. Ø Managed merger & acquisition of Nizwa Tanks Co. by Voltamp Energy, reducing 15% from production costs. CLIENT: HART SECURITY, LAND SEAD, AIR (BAGHDAD, IRAQ – ONSITE) AUG 2010 – DEC 2012 BUSINESS DEVELOPMENT MANAGER

RESPONSIBILITIES:

Ø Collaborates with practice and regional leadership to create annual business development plans that inform the annual budgeting process. Manages pursuit projects to meet requirements and achieve the best possible ROI. Ø Collaborates in the development of the annual regional marketing budget, including conference attendance & forecasted travel. Works to responsibly manage marketing and business development spend for each pursuit. Ø Executes yearly business development plans, working with project teams, and practice and regional leadership. Ø Collaborates in the preparation of materials for business development introductions and relationship building. Ø Coordinates and tracks business development activities, providing comprehensive reporting on business development and marketing activities, including monthly pipeline reporting and win/loss hit rate ratios to determine corrective actions for future success.

Ø Performs market intelligence to identify business opportunities, risks, and competitors. Ø Leads branding campaigns for the company, building strong, long-term relationships with key customers and decision-makers to align business planning with financial performance. 6

CLIENT: RECOLO RECRUITMENT (AMSTERDAM, NETHERLANDS – ONSITE) JUN 2008 – JUL 2010 SALES AND MARKETING SPECIALIST

RESPONSIBILITIES:

Ø Perform market research to generate sales leads. Ø Prepare contracts and Memorandums of Understanding (MOUs) for all new clients. Ø Manage customer accounts, resolve and document problems, and ensure customer satisfaction. Ø Develop marketing plans and segment markets according to company strategy. Ø Build strong, long-term relationships with key customers and decision-makers to improve business. CLIENT: BECHTEL CORPORATION INC. USAID (BAGHDAD, IRAQ – ONSITE) JUN 2003 – JUL 2006 ACCOUNTANT

RESPONSIBILITIES:

Ø Manage payroll, daily ledger, and reconcile all expenses. Ø Audit expenses, invoices, and monthly payment reimbursements. Ø Manage onshore and offshore money transactions.

Ø Manage budget, cash flow, and cash allocation.

Ø Centralize all financial activities to minimize cash movements.

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