Strategic Sourcing Operations Manager

WILLIAM E. FRANKLIN

PO Box ****, Upper Marlboro, MD 20792

Cell: 202-***-**** Email: *********@*****.***

PROFESSIONAL SUMMARY

Experienced Contracts Manager with over 10 years of expertise in strategic sourcing, vendor management, and contract negotiation across multiple industries, including government and private sectors. Proven ability to create value through cost reduction, service improvement, and process innovation. Skilled at influencing stakeholders, managing cross-functional projects, and negotiating complex commercial and legal contract terms. Proficient in procurement tools and systems, with a deep understanding of supplier markets and business drivers. PROFESSIONAL EXPERIENCE

Waffle House, Oklahoma City, OK

Operations Manager October 2023 – Present

● Operational Leadership & Strategic Management: Oversaw all aspects of restaurant operations, ensuring efficiency and quality service delivery while meeting organizational goals. Implemented process improvements that enhanced operational efficiency, increasing overall performance and profitability.

● Team Development & Vendor Coordination: Led a high-performing team by recruiting, training, and mentoring Associates, fostering a culture of continuous improvement. Managed supplier relationships, ensuring timely deliveries of supplies and maintaining product quality, directly aligning with strategic sourcing practices.

● Customer & Stakeholder Engagement: Built and maintained strong relationships with customers, ensuring a high level of satisfaction and loyalty. Acted as a key point of contact for both internal teams and external suppliers to resolve issues promptly and effectively.

● Business Development & Performance Metrics: Identified and implemented business strategies that drove increased sales and operational efficiency. Utilized data analysis to assess performance, optimize resource allocation, and ensure alignment with organizational objectives.

Washington Metropolitan Area Transit Authority, New Carrollton, MD Contracts Administrator January 2023 – July 2023

● Led procurement planning and contract administration for multiple projects, including IDIQ contracts, ensuring compliance with internal policies and industry standards.

● Negotiated contract terms, amendments, and modifications to meet stakeholder requirements and minimize costs.

● Managed vendor performance and provided recommendations for contract renewals, resulting in a 10% reduction in procurement costs.

● Collaborated with internal stakeholders across departments, ensuring procurement decisions aligned with business needs and supplier capabilities. University of Maryland, College Park, MD

Contracts Manager June 2022 – December 2022

● Managed contract lifecycle from negotiation to execution for various departments, including IT, facilities management, and academic services.

● Led contract negotiations, resulting in a 12% reduction in service costs and improved vendor relationships.

● Utilized procurement tools to conduct spend analysis and identify opportunities for cost savings across multiple sub-categories, including MRO supplies and research services.

● Ensured compliance with university policies and legal requirements in all contracts and procurement activities.

Liberty Mutual Insurance Company, Washington, DC (Remote) Contracts Manager July 2021 – April 2022

● Managed the review, negotiation, and execution of contracts for a range of services, including IT, HR, and marketing.

● Developed and executed strategic sourcing strategies, resulting in cost savings of over 15% while improving supplier performance and delivery timelines.

● Worked closely with internal stakeholders to ensure procurement strategies met business objectives, improving service delivery and supplier alignment.

● Utilized ERP systems and procurement tools to manage contracts and track performance metrics.

U.S. Agency for International Development, Washington, DC Contract Specialist January 2010 – March 2021

● Led procurement planning, solicitation preparation, and contract administration for various government contracts.

● Conducted cost analysis and ensured compliance with procurement regulations, resulting in cost-effective contract awards.

● Advised senior management on government procurement policies, mitigating risks and ensuring timely delivery of services.

● Managed complex negotiations for international contracts and vendor agreements, ensuring alignment with project goals and budget constraints. Data Solutions and Technology/SDSE, LLC (U.S. Dept of Energy), Washington, DC Contract Specialist April 2009 – December 2009

● Managed contract negotiations and procurement planning, focusing on IT and energy-related contracts.

● Worked with financial teams to coordinate pricing proposals and prepare solicitations per RFP/RFQ guidelines.

● Supported senior staff in drafting and reviewing contract terms, ensuring compliance with federal regulations.

Allstate Insurance Company, Office of Legal Counsel, Baltimore, MD Paralegal June 2007 – April 2009

● Supported litigation teams with legal research, document preparation, and discovery requests.

● Assisted with contract reviews, ensuring terms aligned with company policies and legal requirements.

Maryland Port Administration, Baltimore, MD

Fiscal Services Administrator October 2003 – March 2007

● Directed contract and lease approval processes, ensuring compliance with state regulations and policies.

● Coordinated the Small Business Reserve Program, enhancing minority business participation in state contracts.

EDUCATION

University of Baltimore, Baltimore, MD

Juris Doctor

Honors: Litigation Fellow, Stephen L. Snyder Center for Litigation Skills; Member, Mock Trial Team

Texas A&M University, College Station, TX

Master of Public Service and Administration

Honors: George Bush Fellowship, Ford Foundation Summer Intern Fellowship Prairie View A&M University, Prairie View, TX

Bachelor of Arts in Economics

SKILLS

● Strategic Sourcing & Supplier Selection

● Contract Negotiation & Vendor Management

● Procurement Tools & Systems (eRequisitions, Spend Analysis, RFX, eAuctions)

● Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

● Spend Analysis & Data Insights

● Cross-Functional Team Leadership

● Risk Management & Regulatory Compliance

● Stakeholder Influence & Communication

● Project Management & Process Improvement

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