Help Desk Customer Service

STACY WOODLEY

Houston, TX *****

*************@******.*** 346-***-****

Willing to relocate: Yes

Professional Summary

Motivated and results-driven professional with over 10 years of experience in customer service, IT help desk support, and administrative coordination. Skilled in resolving technical issues, supporting customer retention efforts, and ensuring exceptional service delivery. Known for excellent communication, multitasking ability, and strong problem-solving skills. Committed to continuous learning and professional growth within a forward-thinking organization.

Core Competencies

• Technical Support & Troubleshooting

• Customer Service & Retention

• Administrative Support

• Help Desk Operations

• Software & Systems Proficiency (Windows, Microsoft Office)

• Live Chat & Call Support

• Upselling & Sales Support

• Communication & Interpersonal Skills

• Time Management & Multitasking

Professional Experience

IT Help Desk Tech Support / Customer Service

Cox Communications Inc., Rochester, NY Feb 2023 – Present

• Assist customers with troubleshooting internet-connected devices and service issues.

• Provide timely and effective support for malfunctioning devices.

• Ensure high levels of customer satisfaction and service resolution.

Retention Specialist

Sutherland Global Logistics, Rochester, NY Jan 2022 – Feb 2023

• Handled inbound calls to retain customers and resolve service-related complaints.

• Demonstrated empathy and professionalism while gathering sensitive customer data.

• Provided personalized solutions to increase customer satisfaction and loyalty.

Customer Service Representative

iQor, Houston, TX Jul 2020 – Nov 2021

• Delivered real-time chat and phone support to resolve customer issues and promote retention.

• Upsold services and provided promotional information based on customer profiles.

• Collaborated with billing and technical departments for complex concerns.

Enrollment Coordinator Assistant

Florida Career College, Houston, TX Jan 2014 – Jun 2018

• Managed schedules, appointments, and maintained both electronic and paper filing systems.

• Supported enrollment processes and responded to inquiries via multiple channels.

• Assisted in project tracking and reporting for management.

Customer Service Representative

Joyce Idleburg Company and Services, Houston, TX Aug 2011 – Jan 2014

• Provided front-line customer support and resolved issues to ensure satisfaction.

• Utilized troubleshooting protocols for technical problem resolution.

• Balanced multiple priorities with attention to detail and efficiency.

Skills & Technical Proficiency

• Microsoft Office Suite (Word, Excel, Outlook)

• Windows Operating Systems

• Help Desk Systems

• CRM Software

• Typing Speed: Fast and Accurate

• Live Chat & Email Communication

• Front Desk & Administrative Procedures

Contact this candidate