Development Manager Support Specialist

GLYNIS SMITH

Administrative Professional

Newark, DE 19713 / ***********@*****.*** / 347-***-****

CAREER SUMMARY

Personable Administrative professional offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Bringing in depth understanding of business operations. Flexible and adaptable to changing priorities. Have the ability to build strong, trusting relationships with executives, teams and external partners.

SKILLS & EXPERTISE

Relationship building

Data Management

Leadership

Multitasking

Organizational skills

Communication

Critical thinking

Training & Development

Travel administration

Advanced Microsoft Office Suite and Concur

Exceptional Customer service skills

Administrative support specialist

EMPLOYMENT EXPERIENCE

Senior Administrator/ Donor Relations / Delaware Breast Cancer Coalition 2024-2025

Assist the Chief Executive Officer and leadership staff with administrative, secretarial, and programmatic support as it pertains to the function of the agency.

Serve as the liaison between the Board of Trustees and the agency, supporting Board and Committee meeting needs, report availability, and communications.

Attend, and participate in, Board and committee meetings as warranted, and take/record official meeting minutes as needed.

In conjunction with the agency Accounting Manager and other staff, order agency supplies, and maintain a workable office environment.

Maintains the Giveffect database and works to keep the system as accurate and up to date as possible recording donor contributions, minimizing donor record duplication.

Work in conjunction with the Development Manager on the Partnership Oversight

Committee and partnership follow up and in issuing timely donor thank you letters.

Works closely with the Development Manager on Giveffect Donor Database to ensure timely input of donor/fundraising partnership activities and events and generation of thank you letters, collecting and recording appropriate details.

Collaborates with the Development Manager and CEO to support partnerships as needed, including communication with legacy (returning/repeat) partnerships to build upon relationships and ensure continued, successful fundraising activities and met expectations

Front Desk and Night Auditor, LaQuinta /Sonesta 2022 - Present

Great guests with a bright attitude

Manage front desk operations with efficiency and professionalism

Addresses customer complaints and queries swiftly resolving issues and increasing repeat business

Complete closing reports efficiently and ensure all financial information is accurate and updated

Provide guests with information on hotel services and local facilities

Handles cash and credit payments, adhering to the hotel’s cash policy

Executive Assistant / IFF Pharma Solutions – Wilmington, DE 2022 - 2023

Maintained complex calendars for the President and Leadership Team domestic and international.

Executed all hotels, catering, and travel domestic and international utilizing concur.

Served as the primary point of contact for internal and external inquiries.

Developed and maintained positive working relationships with team members and colleagues.

Addressed top-level, high-priority issues with professional administrative discretion.

Managed all conference room bookings and team meetings international and domestic.

Planned and coordinated team events, meetings, and multi-day meetings, including organizing logistics and activities domestically and internationally via Zoom and Teams.

Worked closely with accounts payable to ensure all invoices were paid on time.

Donor Relations and Stewardship Manager / Lincoln University - Oxford, PA 2019 - 2022

Cultivated strong relationships with board members, donors, prospects and the philanthropic community to keep the institution's financial needs at the forefront.

Worked closely with the Director of Advancement Services & Operations to provide prospect research for fundraisers and VP of Institutional Advancement.

Maintained fundraising database to produce accurate monthly reports for the board of directors.

Managed required reports including quarterly board of trustees, monthly donor reports, quarterly donor reports, and other strategic reports, as assigned.

Assisted fundraising officers to identify and recruit volunteers for special events.

Developed event timelines, checklists and documentation for internal procedures.

Assessment Coordinator / Lincoln University - Oxford, PA 2014 - 2019

Coordinated the course and instructor process evaluation, including implementation, collecting and analyzing results, and communicating the information to the appropriate parties.

Assisted with supporting academic, student success, and administrative departments in designing and carrying out assessment initiatives.

Assisted the Director of Assessment with collecting, managing, analyzing, and interpreting assessment data reports.

Supported the department with survey research initiatives and the University fact book.

Tracked assessment projects across the University using the institutional assessment software (Xitracs).

Consultant E Receptionist/Executive Assistant /HR Assistant / Staffmark & Adecco Staffing - Various Locations 2011 - 2014

Discerned the nature and purpose of visits, meetings and calls with professionalism and exceptional customer service. Acts as a liaison to a broad range of constituents.

Managed executive and direct report calendars and processed travel and expenses utilizing Concur.

Organized corporate events, from planning stages with vendors, managing invitations and overseeing event logistics.

Organized domestic/international travel arrangements and effectively processed paperwork to obtain visas and passport renewals.

On-boarded employees - orienting them in their new position, making new employees feel welcome; ordered computers, business cards, and office equipment.

Oversaw on-boarding logistics for vendor contractors, including creating user profiles in the custom database; and requested all necessary hardware and software access; ordered security badges and security access to PNC.

EDUCATION AND TRAINING

Secretarial/Word Processing / The Berkeley School - New York, NY

Computer Technology / Queensborough Community College of The City University of New York - Oakland Gardens, NY

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