Customer Service Call Center
Resume:
SIMONA SACKETT
Dedicated Retail Customer Service Representative with over 10 years of experience in
delivering exceptional service, resolving customer inquiries, and enhancing customer satisfaction in fast-paced retail environment.
EXPERIENCE
Administrative Assistant, P. Plumbing, LV, NV - 07/2023- Present
• Greeted all clients and visitors, ensuring that they received outstanding first impression of the company
• Perform routine clerical tasks such as mailing, copying, faxing, and scanning
• Maintain and update up to 15 budget spreadsheets for all projects, reconciling any errors Assistant Manager, Family Dollar; Overton, NV--07/2021- 05/2023
• Oversaw daily operations of retail store, including managing schedules, inventory levels, and customer service initiatives.
• Trained and mentored new employees on company policies, products and store inventory and customer service best practices.
• Assisted with managing cash, sales, store records, and cash items. Floor Supervisor, Converges; Taylorsville, UT -- 06/2018- 04/2021
• Supervised a team of 10 agents that were responsible for answering customer calls related to Bank of America Credit Card Services.
• Monitored and evaluated call/email and after -work times, call recording/QA, productivity and attendance.
• Led by example and promoted a positive and productive atmosphere, supporting all company goals and objectives.
EDUCATION
Salt Lake Community College, Certified Pharmacy Technician, 2006 SKILLS
Effective Communication
Leadership
Problem Solving
Organization
AWARDS
Employee of the month April 2023
Top Sales Agent 08/2018, 10/2018, 02/2019, 05/2019
********.****@*****.***
5705 Cabrillo Circle
Las Vegas,NV 89108
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