Customer Service Real Estate

KEY SKILLS Business Operations

Customer Relations

Property Management

Team Leadership

Marketing Strategy

Negotiation

Conflict Resolution

Financial Planning

EDUCATION

Certification in Real Estate Law and Compliance 2021 Ashworth University

Bachelor of Business Administration 2016-2021

Ashworth University

WORK

EXPERIENCE

Realty Solutions — British Virgin Islands Owner/Director July 2020 - Present Manage all aspects of real estate operations, including client acquisition, property management, and financial planning.

Develop marketing strategies to increase client engagement and expand market reach. Virgin Islands Real Estate Operations Manager May 2018 - October 2018 Oversaw day-to-day operations, including scheduling, client communications, and document management.

Implemented organizational systems to improve workflow and client satisfaction. Platinum Services — Tortola, British Virgin Islands Customer Service Representative October 2018 - July 2020

Delivered exceptional customer service by addressing inquiries and resolving issues efficiently. Assisted in maintaining client records and processing transactions accurately Sky World Food Theatre Assistant Manager April 2016 - April 2018 Supported daily operations, including staff training, inventory management, and customer service.

Contributed to marketing initiatives such as new menu and discounts to increase sales Property BVI Realtors Executive Assistant December 2014 - April 2018 Assisted the management team with administrative duties, including scheduling, reporting, and correspondence.

Coordinated client communications and maintained property listings. NAGICO INSURANCE COMPANY LIMITED Customer Service Representative October 2013 - December 2014

Provided front-line customer service, addressing policy inquiries, and processing claims efficiently.

SUMMARY Dynamic and results-driven Director with 10+ years of experience in real estate operations, customer service, and business management in the British Virgin Islands. Proven ability to lead teams, streamline operations, and deliver exceptional client service.

DEVITA BROWN

************@*****.*** LinkedIn: linkedin.com/in/devita-persad 561-***-****

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