Office Manager Virtual Assistant

AMANDA DRYMAN

Matthews, NC *****

*****************@*****.*** /

980-***-**** WWW: Bold Profile

SUMMARY

Experienced Office Manager known for enhancing office operations and team efficiency. Proficient in strategic planning, staff training, and improving workflow processes. Proven track record in fostering collaborative work environments and implementing organizational improvements. Adept at multitasking and thriving in fast-paced setting SKILLS

- Office Management

- Strategic Planning

- Workflow Optimization

- Staff Training & Development

- Team Coordination

EXPERIENCE

Office Manager / Ellis Custom Homes - Matthews, North Carolina 02/2020 - 11/2024 Interviewed prospective employees and provided input to HR on hiring decisions. Provided training to new hires on office policies and procedures. Created spreadsheets in Excel to track data such as vacation requests, sick days Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Handled scheduling and managed timely and effective allocation of resources and calendars. Answered phone calls, responded to emails, routed mail and coordinated courier services. Restructured office scheduling system at Ellis Custom Homes, enhancing resource allocation and improving overall team efficiency.

Server / Mellow Mushroom - Charlotte, NC 01/2022 - 10/2022 Handled money transactions accurately while following company procedures for handling cash payments. Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment. Monitored dining room for cleanliness and proper set-up at all times. Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages. Took reservations and to-go orders to streamline process for both customer and restaurant. Provided excellent customer service to ensure satisfaction. Served food and beverages to patrons and immediately remedied issues with orders. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Cleaned tables and chairs to prepare dining area for next customers. Took orders from customers accurately and in a timely manner. Explained menu options to guests, offered suggestions and took orders for food and beverages. Residential Care Giver / Home Instead Senior Home Care - Matthews, NC 09/2010 - 01/2018 Helped clients stay happy and healthy by providing mental and emotional support. AD

Assisted with client personal care needs to foster independence and well-being. Provided companionship and emotional support to residents in need of assistance. Documented care provided and submitted notes to supervisor. Documented information in patient charts and communicated status updates to interdisciplinary care team. Assisted elderly residents with daily activities such as bathing, dressing, and grooming. Managed patient transportation and appointment scheduling. Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds. Planned and served meals and snacks to patients according to prescribed diets. Cared for patients by assisting with personal hygiene tasks and completing basic household chores. Collected specimens from patients for laboratory testing purposes. Transported elderly clients to doctor appointments or other errands safely and on time. Implemented cognitive stimulation programs designed for individuals with dementia or Alzheimer's disease. Maintained clean and well-organized environment for client happiness and safety. Assisted clients with bathing, dressing and incontinence care. Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients. Developed and led a cognitive stimulation program for dementia patients, contributing to a 30% improvement in engagement and well-being metrics.

Residential Care Giver / Individual Client (Doris Bridges) - Matthews, Indiana Improved patient outlook and daily living through compassionate care. Aided with mobility and independence for disabled individuals and continually monitored safety. Observed resident behavior and reported any changes to supervisor or physician. Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff. Performed light housekeeping duties including vacuuming, dusting, mopping floors. Provided companionship and emotional support to residents in need of assistance. Communicated with family members regarding changes in resident's condition or behavior. EDUCATION AND TRAINING

Bachelor of Arts: Psychology Expected in 03/2028

Southern New Hampshire University - Hooksett, NH

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