Case Management Social Services
Resume:
Ilsa Marrero
**** ********* ***** **, *********, NC 28215
914-***-**** ******@*****.***
Professional Summary
Dedicated and compassionate Client Service Professional with extensive experience in social services, housing assistance, and client advocacy. Skilled in guiding individuals through housing applications, benefit programs, and community resources while providing exceptional client support. Bilingual in English and Spanish, with strong communication, problem-solving, and case management abilities. Currently pursuing a Medical Billing and Coding degree at Rasmussen University to expand knowledge in healthcare services.
Key Skills
Client Services & Case Management
Housing Assistance & Benefits Counseling
Strong Advocacy & Problem-Solving
Bilingual: English & Spanish
Excellent Communication & Mediation
Social Services & Community Support
Attention to Detail & Documentation
Microsoft Office & Data Entry
Professional Experience
Community Assistance & Volunteer Work (2010 – Present)
Assisted individuals with housing applications, Section 8, Medicaid, and food stamp programs.
Provided guidance on social services and client rights, ensuring access to necessary resources.
Advocated for individuals experiencing housing challenges by offering support, referrals, and documentation assistance.
Conducted informal counseling and empowerment sessions to help families navigate their options.
Employment Retention Specialist – F.E.G.S / HRA (06/2006 – 10/2008)
Verified employment retention milestones for participants in HRA’s Back to Work program.
Collaborated with Job Developers, Vocational Counselors, and Case Managers to assist clients.
Ensured compliance with HRA guidelines, reports, and documentation processes.
Eligibility Specialist III – NYC/HASA (Human Resources Administration) (04/2002 – 05/2006)
Interviewed clients to determine eligibility for public assistance, Medicaid, and emergency housing.
Processed benefit approvals, referrals, and case documentation using HRA compliance standards.
Managed referrals to appropriate agencies and housing units for clients in need.
Social Service Provider – Aquinas Housing Corp./Heart of the Bronx (09/1996 – 02/2001)
Provided counseling and assistance to individuals with diverse housing needs.
Conducted home visits and eligibility assessments for potential apartment placements.
Facilitated parenting and financial literacy classes to support families in housing stability.
Delivered HIV/AIDS counseling and referrals for additional community support services.
Housing Specialist – South Bronx Action Group (07/1986 – 05/1993)
Assisted clients with Section 8 applications, Medicaid, and public assistance benefits.
Provided housing and apartment placement support for families and seniors.
Advocated for families to reactivate Section 8 benefits and access necessary services.
Education & Training
Rasmussen University – Medical Billing and Coding (Expected July 2025)
Lehman College / Cornell University – Family Development Credential (1998)
High School Diploma
Updated Cover Letter
Ilsa Marrero
7334 Grandview Ridge Dr
Charlotte, NC 28215
******@*****.***
ILSA MARRERO
March 10,2025
AO Garcia Agency
Charlotte, NC
Dear Hiring Manager,
I am excited to apply for the Client Service Representative position at AO Garcia Agency. With a strong background in social services, client advocacy, and housing assistance, I have dedicated my career to helping individuals navigate complex systems and access critical resources. Now residing in Charlotte, NC, where I have lived for the past year, I am eager to bring my experience and passion for client support to your organization.
Throughout my career, I have worked closely with diverse populations, providing guidance on housing applications, Medicaid, food stamps, and other social service programs. My experience includes roles as an Eligibility Specialist, Housing Specialist, and Social Service Provider, where I developed excellent communication, problem-solving, and case management skills. Additionally, I am bilingual in English and Spanish, allowing me to assist a broader range of clients effectively.
Currently, I am further expanding my knowledge by pursuing a Medical Billing and Coding degree at Rasmussen University, demonstrating my commitment to professional growth and adaptability. I believe my combination of client service expertise, administrative experience, and dedication to helping others makes me a strong fit for this role.
I would welcome the opportunity to discuss how my skills align with the needs of AO Garcia Agency. Please feel free to contact me at 914-***-**** or via email at ******@*****.*** to schedule a conversation. Thank you for your time and consideration—I look forward to the possibility of joining your team.
Sincerely,
Ilsa Marrero
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