Office Manager Accounts Payable
Resume:
Relocating to Hampton Roads area.
*************@*****.***
EDUCATION AND TRAINING
Associate of Science
Medical Assisting
ECPI MCI, Glen Allen, VA
December 2011
HEATHER WISE
SUMMARY
Experienced Office Manager and administration professional with five years of experience in overseeing a wide variety of essential functions in a bustling business environment. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Resourceful Office Manager with more than five years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
SKILLS
Work Planning and Prioritization
Project Management
Documentation and Reporting
Complex Problem Solving
Training and Development
Performance Tracking and Evaluation
Customer Relations
Verbal and Written Communication
Hiring and Training
Data Entry
Accounts Payable and Receivable
Scheduling and Calendar Management
Banking Operations
Event Coordination
Invoicing and Billing
Proposal Writing
Teamwork and Collaboration
Miss Utility Networking
County Licenses
County Inspections
EXPERIENCE
OFFICE / OPERATIONS MANAGER
True Handyman LLC. Richmond, VA July 2022 - Current
Organize and coordinate meetings, conferences, travel arrangements and related activities for staff members.
Manage office operations and administrative functions, including accounts payable and receivable, payroll processing, budgeting, and personnel administration.
Provide support to executive team by preparing reports, memos, letters and other documents as needed.
Developed procedures to improve office operations efficiency and ensure accuracy of records management.
Assisted in the development of operational policies and procedures to meet organizational objectives.
Supervise daily workflow of all departments to ensure timely completion of projects.
Ensured compliance with safety regulations within the workplace environment.
Maintain a comprehensive filing system for all company documents and records.
Implemented measures to protect confidential information from unauthorized access or disclosure.
Coordinated IT support services such as hardware and software installation and maintenance.
Prepare purchase orders and tracked invoices for payment processing.
Monitor performance metrics to identify areas needing improvement in office operations.
Respond promptly to customer inquiries regarding products or services offered by the organization.
Schedule appointments with vendors for periodic equipment maintenance or repairs.
Conduct interviews with prospective employees during recruitment process.
Arrange training sessions for new hires on office policies and procedures.
Evaluate employee performance through ongoing feedback and annual reviews.
Develop strategies aimed at improving productivity and reducing costs across departments.
Actively participated in meetings with senior management teams in order to provide updates on operational issues.
Monitor payments due from clients and promptly contacted clients with past due payments.
Maintain impeccable office organization to support efficiency, professionalism and performance objectives.
Oversee receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Administer payroll and maintained proper documentation of employee personnel.
Handle scheduling and managed timely and effective allocation of resources and calendars.
Manage, scheduled and coordinated office functions and activities for employees.
Used judgment and initiative in handling confidential matters and requests.
Coded and entered daily invoices with in-house accounting software.
Coordinate office activities and operations to secure efficiency and compliance with company policies.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepare staff work schedules and assigned team members to specific duties.
Delegate work to staff, setting priorities and goals.
Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Formed and sustained strategic relationships with clients.
Mitigate business risks by working closely with staff members and assessing performance.
Implement campaigns and promotions to help with developing goods and services.
Forecast customer demand to set prices or credit terms for goods or services.
ACCOUNTANT ASSISTANT
Lowe Financial Group INC Crewe, VA September 2019 - Current
Assisted in the preparation of financial statements, reports and records.
Maintained accounting ledgers by verifying and posting account transactions.
Processed invoices and reconciled accounts payable transactions.
Verified accuracy of invoices and other accounting documents or records.
Reconciled bank statements by comparing statements with general ledger entries.
Conducted monthly, quarterly, and annual closings to ensure accurate reporting.
Reviewed accounts for discrepancies and irregularities; corrected errors in postings or calculations.
Coordinated with external auditors during year-end audits.
Performed clerical duties such as data entry into computer systems, scanning documents, filing paperwork.
Provided support to the Accounting Manager as needed.
Calculated taxes owed based on current regulations.
Reconciled company credit cards, expense accounts and other expenses and financial records.
Coordinated timely payments from vendors, clients and account holders.
Evaluated expense reports for accuracy and adherence to company policies.
Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Provided accounting assistance with payroll, AP, AR and expense tracking support.
Represented clients in interaction with tax authorities and provided knowledgeable litigation support to resolve financial issues.
Matched orders with invoices and recorded required information.
Calculated and produced checks for utilities, taxes and other operational payments.
Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
Calculated income and social security tax deductions.
OFFICE MANAGER
T Morgan Construction LLC Powhatan, VA June 2019 - July 2022
Handled scheduling and managed timely and effective allocation of resources and calendars.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reduced financial discrepancies by accurately managing accounting documentation.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Aided senior leadership by meeting with clients to research cases, collect data and interpret information for daily report generation.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Conducted staff performance evaluations to monitor progress and individual skills.
Supervised company transitions, system conversions and office moves.
Drafted manuals and resources to identify services to clients.
Managed office budget to handle inventory, postage and vendor services.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Negotiated with vendors to determine optimal material purchase pricing.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Booked hotel rooms, car rentals and flights for company trips and conferences.
Administered employee benefits and led open enrollment process, informing and coaching employees.
Negotiated agreements and maintained contact with insurance brokers and carriers.
Coordinated workers' compensation insurance and managed claims.
Recruited applicants for vacancies to fill open positions with qualified staff.
Facilitated and processed payroll using Quickbooks.
Created and updated personnel files by entering information in HRIS.
Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Decreased workers' compensation claims by working closely with employees to promote safety.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Held exit interviews and documented information discussed with employees.
Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Provided HR consultation services to leadership and department heads.
Created and maintained reports and journals for loans and transactions.
Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Consistently followed up with customers to determine satisfaction levels.
Efficiently completed material orders, resulting in all projects being completed on time and under budget.
Obtained bids from vendors and subcontractors to make cost-effective selections.
Worked with auditors to consistently comply with federal regulations.
Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
BARTENDER/SERVER
Sun Set Grill Goochland, VA June 2011 - July 2018
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Provided exceptional service to high volume of daily customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Provided sauces and drink refills requested by customers.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Greeted newly seated guests quickly and efficiently.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Processed customers' payments and provided receipts.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Entered customer food orders into computer system.
Monitored customer movements and quickly cleared empty tables for future customers.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
CERTIFICATIONS
Quickbooks Beginner Training - 2020
Quickbooks Expert Training - 2021
Licensed Notary - 2021
CPR Training - 2022
First Aide Training - 2022
OSHA Part 1904 Training - 2022
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