Data Entry Customer Service

CASSIE POWELL

********@*****.*** 980-***-**** Clover, SC 29710

Versatile operations leader with 15+ years of experience managing cross-functional teams, streamlining processes, and driving project success across logistics, customer service, and sales. Proven ability to lead remote and in-office teams, resolve complex issues, and deliver measurable results. Seeking to apply my strengths in organization, team development, and client satisfaction in a project management or regional leadership role. Project & Operations Management

Cross-Functional Team Leadership

Logistics & Scheduling

Customer Experience & Retention

Process Improvement & SOP Development

Performance Coaching & Staff Training

Data Analysis & Executive Reporting

CRM, Sales Strategy & Client Relations

Conflict Resolution & Escalation Handling

Remote & On-Site Team Management

Catering Project Manager The NCC group, Inc. - Lafeyette, LA 07/2024 - Current Remote Sales and Customer service

Drafted reports summarizing progress made on projects for review by executive leadership team. Facilitated resolution of conflicts between team members when necessary. Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.

Provided technical guidance on product installation or usage issues over the phone or via remote access tools. Identified customer needs and provided tailored solutions to meet their requirements. Monitored customer feedback regarding product performance and made appropriate adjustments accordingly. Conducted market research to identify potential customers and new business opportunities. Analyzed market trends, competitor strategies, industry developments. to formulate competitive selling strategies. Achieved monthly sales targets set by management team. Prepared weekly progress reports on sales activities and results achieved. Developed new business opportunities by prospecting for leads and cold calling. Identified key decision makers within target organizations and developed relationships with them. Resolved customer complaints in a timely manner while maintaining a professional attitude. Maintained an organized database of contacts and client information. Actively participated in team meetings with other members of the organization's sales department. Provided customer service support to existing clients and potential customers. Generated high quality sales leads through effective research methods. Conducted follow-up calls with prospects to identify needs, propose solutions and close sales. Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.

Called lead lists resulting from various marketing campaigns to achieve sales. Followed up on sales leads through outbound calling. Managed multiple projects with competing deadlines simultaneously. Assistant Sales Manager Staton Optical - Charlotte, NC 04/2023 - Current Trained new sales staff on product knowledge, sales techniques, and company policies. Summary

Skills

Experience

Developed strategies to increase sales volume and market share. Negotiated customer contracts and maintained relationships with existing clients. Ensured compliance with company policies and procedures by all staff members. Collaborated with team members to develop creative solutions for challenges. Planned promotional events such as in-store discounts or special offers. Created weekly and monthly reports on store performance and sales objectives. Established relationships with vendors, suppliers, and other partners. Provided guidance to staff members regarding operational procedures. Maintained a clean work environment to promote safety standards. Coordinated with other departments within the organization. Conducted regular inventory checks to ensure accuracy of product counts. Ensured customer satisfaction by handling inquiries, complaints, and returns professionally. Increased store sales by cross-selling complementary items. Monitored team sales targets and addressed deficiencies. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Operations Supervisor, Assistant Catering Director Viva Chicken Holdings - Pineville, NC 02/2020 - 03/2023 Operations & Project Manager Catering & Hospitality Assistant Director Experienced in multi-site coordination, cross-functional leadership, and process optimization Oversaw day-to-day logistics for 30+ staff across remote and in-office settings. Scheduled and managed high-volume deliveries across 18 store locations. Acted as central point of contact for EzCater and internal teams across markets. Supported cross-functional teams, including ops, customer service, and field staff. Built and led call center operations from the ground up (remote/on-site). Resolved personnel and operational issues impacting team performance. Handled escalated service issues, ensuring recovery and client retention. Developed and implemented scalable SOPs and training programs. Reported on KPIs and trends to inform leadership decisions. Coached staff to hit performance goals and improve service metrics. Monitored schedule compliance, delivery efficiency, and team readiness. Led onboarding and continuous training aligned with business objectives. Designed and delivered training programs to support operational consistency. Conducted regular 1:1s to assess performance and support development. Managed A/R reconciliation and collections for the catering division. Office Manager Orkin Pest Control - Charlotte, NC 10/2010 - 10/2019 Office & Operations Manager

Skilled in office systems, personnel oversight, and process optimization Managed office operations, payroll, correspondence, supply orders, and clerical assignments. Oversaw document retention, security, retrieval, and disposal processes Improved office efficiency through system planning and equipment procurement. Designed and enforced office policies; measured outcomes and adjusted strategies. Scheduled workflows and assigned tasks for 20+ staff across departments. Reported key data to leadership; analyzed trends and provided actionable insights. Recruited, trained, coached, and evaluated staff to optimize performance. Maintained industry knowledge through workshops, publications, and networking. Supported cross-team goals and contributed to project success as needed. Handled accounts payable and receivable processes. Davidson County Community College 01/2003

Education

Business Management

References available upon Request

cell, 980-***-****

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