Customer Service Representative

Angelita Garcia

San Marcos, TX ***** ***********@*****.*** +1-361-***-****

Professional Summary

Diligent Loss Prevention Manager with 15+ years of experience in developing and implementing strategies to minimize theft and fraud in retail environments. Proven expertise in conducting investigations, analyzing data, and collaborating with law enforcement to enhance security measures. Skilled in managing cross-functional teams and performing audits to identify risks, ensuring compliance with safety and security protocols. Seeking to leverage extensive background in loss prevention and fraud investigation in a dynamic role.

Work Experience

Customer Service Representative

TaskUs-New Braunfels, TX

May 2024 to Present

Customer service representative bilingual team

1.Answer phones for Credit Union

2.Process transactions for credit union members.

3.Help with Zelle transactions.

•Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

•Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

•Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers

•Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

•Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

Stower

Amazon Warehouse-San Antonio, TX

March 2019 to August 2021

Stower

1.Stow merchandise into pods for pickers

2.Safety issues noted and reported

3.Inventory of all merchandise stowed

IT Technician

European Body Creation-Corpus Christi, TX

February 2004 to November 2016

IT Technician for SPA

1.Handled all computer and communication issues.

2.Worked on printer issues.

3.Handled all software and hardware for all IT equipment.

Loss Prevention Manager

AAFES Exchange Service-Sacramento, CA

February 1983 to December 2002

•Developed and implemented comprehensive loss prevention strategies to minimize theft, fraud, and shrinkage

•Conducted regular audits of inventory levels and cash handling procedures to identify potential risks and implement corrective actions

•Collaborated with cross-functional teams to design and implement effective security measures, including CCTV systems, access control systems, and alarm systems

•Led investigations into suspected internal theft or fraudulent activities, gathering evidence and working closely with law enforcement agencies when necessary. Conducted and led surveillance when needed outside of military installations with the assistance of local law enforcement.

•Analyzed data from various sources such as point-of-sale systems, surveillance footage, and exception reports to identify patterns or trends indicative of theft or fraud

•Created detailed incident reports documenting all relevant information related to thefts or other security breaches for management review

•Other duties involved safety inspections, OSHA compliance inspections and Environmental inspections

Education

Federal Law Enforcement in Law Enforcement

Glynco Federal Law Enforcement Training Center - Glynco, GA

August 1985 to October 1985

Some College in Law Enforcement

Del Mar College - Corpus Christi, TX

June 1977 to April 1978

Skills

•Legal Research

•Presentation Skills

•Management

•CCTV

•Security

•English

•Administrative Experience

•Loss Prevention

•Surveillance

•Microsoft Outlook

•Data Analysis

•Research

•Law Enforcement

•Adobe Acrobat

•Writing Skills

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