Front Desk Office Manager

Shannon Ruffinelli

*** ***** *** ******* **, ****6

201-***-**** **************@*****.***

Focus: Dedicated and organized Medical Receptionist with strong focus on patient service and front desk operations. Eager to contribute to a healthcare team and grow professionally through ongoing learning and support.

EXPERIENCE

Churchill Orthopedic and Rehabilitation Teaneck, NJ

July 2023 to March 2025

Front Desk Receptionist and Office Manager Assistant

In my role as Front Desk Receptionist and Assistant Office Manager, I was the sole point of contact for all patients and visitors, ensuring a warm, welcoming and professional environment.

●Greeted and welcomed patients and visitors, providing a positive first impression of the company

●Managed high volume of incoming calls, efficiently routing them to the appropriate departments

● Scheduled appointments, ensuring optimal time management

●Maintained and organized front desk area, including managing visitor sign-in process

●Responded to inquiries from patients and employees in a timely manner, providing accurate information or directing them to the appropriate resources

Handled sensitive documents with confidentiality and discretion, maintaining strict, adherence to privacy policies

●Resolved any or all patient complaints or issues promptly and professionally to maintain patient satisfaction,

●Managed office supplies inventory by monitoring stock levels and placing orders, when necessary

●Processed and verified medical insurance claims for a caseload of patients on a daily basis

●Reviewed and analyzed medical records, invoices and other documentation to ensure accuracy and completeness of insurance claims

●Collaborated with healthcare providers to obtain necessary information and resolve claim discrepancies in a timely manner

●Maintain up to date knowledge of insurance policies, procedures and regulations to accurately interpret coverage benefits for patients

●Communicated with patients regarding their insurance coverage, explaining benefits, limitations, and any out-of-pocket expenses they may incur.

Progressive Spine Orthopaedics Englewood, NJ

June 2022 to July 2023

Patient Care Coordinator/Referrals Coordinator

In my role as PCC I was the primary point of contact for patients, guiding them through complete care at the highest level. Understanding the patient's needs addressing their questions effectively. Handling the day to day administrative talks required for a smooth experience for all patients.

Patient Care Coordinator :

●Managed a multi-line phone system, addressing patient inquiries with professionalism and efficiency

●Scheduled and confirmed patient appointments, ensuring optimal coordination and workflow

●Verify and update patient demographic and insurance information information to maintain accurate records

●Obtain and process referrals for incoming and outgoing patients, ensuring timely and proper documentation

●Oversee referral operations across assigned clinics, facilitating smooth transitions in patient care

●Maintain and organize all patient documentation in compliance with healthcare regulations

●Communicate effectively with physicians, staff, and external providers to enhance patient care coordination

●Provide cross-training to team members to support operational efficiency

●Enter and manage scheduling data using MicroMD, ensuring accuracy and accessibility

● Process and submit requests for medical records in accordance with HIPPA guidelines

Patient Care Associates - Englewood, NJ

June 2020 to May 2022

Medical Receptionist and Clinical Assistant

My role focused as a medical receptionist and performed clinical work. My goal was to be courteous and helpful towards all patients and their families. I have an ability to communicate effectively with other staff members and am a team player. I work well under pressure while still following all written protocols and procedures in the medical practice.

Medical Receptionist Duties:

●Registering patients upon arrival

●Intake new patient information

●Collecting co-pays and patient balances and recording them in HST system

●Answering phones in a professional manner, providing answers when possible and transferring calls and taking messages when needed

●Preparing a high daily volume of charts

Clinical Duties

●Working closely with OR manager and sterilization department to ensure that all reps/vendors are informed via email or phone of upcoming cases/cancellations/cases rescheduled

●Ensure all equipment/implants needed for each case, is delivered in a timely manner.

●Create a spreadsheet of updated vendor contacts

●Assemble booking sheets in order of the OR schedule to better assist OR nurses.

Metropolitan Surgery Center-Hackensack, NJ

April 2019-June 2020

Medical Receptionist

As a medical receptionist I worked with ADVANTX, Scan Chart, Transaction Express, Case Tabs and Care Credit. I assisted with Medical Records (EMR) and Verifying Insurance for patients.

Medical Receptionist Duties:

●Answer and transfer calls to appropriate person/department

●Registering patients upon arrival

●Take payments over the phone

●Assist patients who are calling to make/cancel an appointment

●Explain all forms that need to be signed

●Take patients' payments.

●Make sure all payments are logged in and are in payment folder

●Carefully keep logs on every patient I speak to on the phone or in person

●Faxing over Labs/Paths and Operative reports to other facilities requesting them

●Make sure charts and sign in sheet are ready for next day

●Organizing and mailing out invoices

North Arlington Board of Education

May 2016-February 2019

Paraprofessional

Focused in caring for children with emotional needs. This included: Cognitive disabilities, Physical handicaps, Autism, and other special needs.

Duties of daily care for students grades 4-7 Included:

●Assisting with classwork and staying focused during class

●Registering patients upon arrival

●One-on-one or small group instruction

●Reinforcing behavior through the use of positive behavior support

●Aiding occupational therapists, physical therapists, speech therapists and adaptive physical education providers

●Guiding and assisting students in small group instruction settings with class routines and in transitioning from one

●Collecting data documenting student behavior for instructional purposes

●Teaching students Socialization, communications skills, motor skills

References available upon request.

SKILLS

Medical Experience

Surgical Centers

Physical Therapy

Orthopedic Practice

Medical Platforms:

EPIC, Advantix, HST Pathways,,Scan Chart, Transaction Express, Case Tabs, Care Credit, Navinet, Availity, WebPT, Keat, Tebra

Microsoft Suite

Word, Excel, Teams and Outlook

Slack

Google Spreadsheet

Languages

English

Education

High School Graduate

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