Customer Service Representative
Resume:
Karen Capps
Customer service representative
Contact
Wakefield, VA 23888
*********@*****.***
Objective
Customer Service Representative with 11+ years of experience in data management, call handling, and customer relations. Adept at enhancing customer experiences through critical thinking, active listening, and problem-solving skills. Proven track record of improving office efficiency and maintaining high satisfaction ratings by implementing process improvements and coordinating team efforts.
Education
Prince George High School
Graduated 1982
John Tyler Community College
Computer Science Studies
4.0 GPA
Auburn University
Medical Billing and Coding
Currently attending
Key Skills
Customer Service
Microsoft Outlook
Typing
Computer Proficiency
Phone Skills
Customer Relations
Data Management
Scheduling
Active Listening
Call Management
Critical Thinking
Filing
Experience
June 1997 – April 1998
Computer Operator • ManTech
Fort Lee, VA
Operated computer systems, ensuring optimal performance and data integrity.
Implemented process improvements, reducing system downtime.
Enhanced efficiency, leading to measurable productivity gains.
Meticulously monitored system performance, swiftly identifying and resolving issues.
Maintained comprehensive logs, ensuring seamless operations and facilitating
troubleshooting efforts.
February 1995 – June 1998
Clerical/Receptionist • County of Prince George
Prince George, VA
Handled customer inquiries and complaints, achieving high satisfaction ratings.
Processed and maintained records, ensuring accuracy and compliance.
Coordinated with team members to streamline office procedures, improving efficiency.
Assisted in training new staff, contributing to team development.
January 1987 – May 1993
CSR/Licensed Agent • GEICO
Handled customer interactions via phone, email, and in-person, ensuring high satisfaction
levels.
Executed clerical tasks, including filing and typing, improving office efficiency.
Maintained confidentiality with sensitive information, adhering to privacy policies.
Managed high call volumes, multitasking effectively during peak hours.
Demonstrated empathy and active listening, increasing customer satisfaction and repeat
business
Leadership
Successfully passed my insurance licensing state exam. Created and implemented a support group for parents of children with ADHD. Lobbied and successfully obtained a proclamation from the Governor of Virginia to make the first week in September ADHD awareness week. Currently working to obtain my medical billing and coding certification, through self study.
References
Available upon request.
Contact this candidate