Success Manager Customer

Amber Brown

Rogers, AR 479-***-**** **************@*****.***

Professional Summary

Driven and results-oriented sales and relationship management professional with a proven track record in client acquisition, event coordination, and technical sales support. Over 10 years of experience building strategic partnerships, driving revenue growth, and delivering exceptional customer experiences across B2B and B2C environments. Adept in CRM systems, technical product presentations, and sales funnel execution. Excels in high-stakes roles requiring autonomy, solution selling, and technical problem-solving – ideally suited for remote work.

Core Competencies

Technical Sales & Client Consultation, Territory & Account Management, CRM & Pipeline Management, Event & Project Coordination, Strategic Relationship Building, Microsoft Outlook, Excel, PowerPoint, Cross-functional Collaboration, Problem Solving & Root Cause Analysis, Sales Forecasting & Funnel Tracking, Contract & Vendor Negotiation

Professional Experience

•Director of Events – Onyx Coffee Lab (May 2023 to Present)

•Led strategy and execution for 50+ client-centric events that exceeded sales targets and brand goals.

•Managed CRM pipelines to track leads, document event outcomes, and pursue strategic client follow-ups.

•Built and maintained strong business relationships to increase brand visibility and customer retention.

•Created pitch decks and insight presentations in PowerPoint tailored to audience KPIs and needs.

•Used Excel and Outlook to coordinate budgets, vendor logistics, and sales data reporting.

Barista & Events Support – Onyx Coffee Lab (2015 to 2023)

•Supported logistics and client engagement for major branded events and activations.

•Used Microsoft tools and CRM systems to ensure high-level guest satisfaction and event reporting.

•Mortgage Loan Originator – Gateway Mortgage (2013-2015)

•Provided consultative services to clients; facilitated loan applications with a technical and solutions-based approach.

•Maintained real-time updates in CRM to monitor pipeline progress and customer milestones.

•Tracked sales metrics and created client education content using PowerPoint and Excel.

•Developed lasting client trust through consistent communication and process transparency.

•Barista Trainer & Store Manager – Starbucks / Orange Leaf (2009-2013)

•Trained and led teams of up to 20 employees in customer service, sales strategy, and technical tools.

•Used Excel and CRM feedback to tailor training based on customer interaction patterns.

•Managed day-to-day sales data, inventory, and vendor communications to support operational excellence.

•Waitress / Service Roles – Various Restaurants (1994 to 2007)

•Over two decades of experience in customer-facing roles requiring rapid problem-solving, multi-tasking, and personalized service.

•Built client loyalty through attention to detail, emotional intelligence, and consistent follow-through.

Education

University of North Texas – Denton, TX

Drama Major – Focus in Stage Management, Costuming, and Performance

Lake Dallas High School – Lake Dallas, TX

Advanced Diploma with Honors

Technical Skills & Tools

CRM Tools (Salesforce, proprietary systems), AI tools (ChatGPT, Notion, ClickUp, & others) Microsoft Office Suite (Outlook, Excel, PowerPoint)

Funnel & Pipeline Tracking, Event Budgeting & Vendor Systems, Remote Communication Platforms (Zoom, Teams, GoogleMeet)

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