Patient Care Medical Assistant
Resume:
TIFFANY WAGNER
OBJECTIVE: TO MAKE A POSITIVE IMPACT ON THE LIVES OF OTHERS!
Moorhead, MN 56560
**********@*****.***
To secure a position with your organization; which will utilize my skills and interest in working with and helping people. Authorized to work in the US for any employer
MEDICAL ASSISTANT
Prairie Naturopathic Doctors - Moorhead, MN
March 2017 to April 2019
• Performed check out tests for patients as ordered by doctor
• Performed laboratory testing
• Recorded results in computer system as well as patient chart
• Checked in patients for various appointments, taking vitals etc.
• Performed Naturopathic Physiotherapies for patients
• Performed LipoMelt treatments for patients
• Attended meetings
• Training and drilling on procedures for improved performance and quality patient care
• Assisted other staff members as needed
REGIONAL ADMINISTRATIVE ASSISTANT (SALES SUPPORT)
SLUMBERLAND FURNITURE - West Fargo, ND
September 2013 to October 2016
Counted cash drawer and bank bag
Printed previous day's business CDR report
Verified payments made with report information
Completed paperwork/ EXCEL spreadsheets in regard to report information Turned the phone line over from answering machine at the time of store opening
Prepared deposit and deposited at the bank
Answered multi-line telephones
Printed reports
Completed handwritten documentation
Contacted customers to provide information about merchandise pick up and delivery Collected payments and enter in computer system
Scanned, copied and faxed various information
Collected and distributed mail
Performed other projects as necessary
LABORATORY TECHNICAL ASSISTANT
WORK EXPERIENCE
SANFORD SOUTHPOINTE CLINIC - Fargo, ND
June 2010 to November 2011
Welcomed patients upon their arrival
Located, verified and entered patient laboratory orders Verified patient identity
Collected blood specimens (phlebotomy)
Performed other designated laboratory procedures
Recorded and reported test results
Answered telephone and provided customer service
TELERECRUITER 1
UNITED BLOOD SERVICES - Fargo, ND
May 2007 to June 2009
05-07 to 06-09 TELERECRUITER I
Scheduled and confirmed appointments with existing and/or potential volunteer blood donors for whole blood and/or automated donations Assured quality customer service to donors while maintaining confidentiality of protected health information Educated donors regarding the phlebotomy process
Achieved targeted goals for calls and appointments per hour, show rate, fixed site procedures, conversion and draw rates Optimized donation appointments based on blood type and current demand Responded to donor questions: escalated issues beyond my authority Performed data entry of donor information providing comments and demographic updates CLINICAL ASSISTANT
NORTHLAND DENTAL, LTD - Moorhead, MN
October 2000 to April 2007
Coordinated room turnover and instrument sterilization to ensure patient flow and overall clinic operational efficiency Assisted doctor and hygienists chair side as needed including patient charting Assisted in maintaining equipment and supply levels Prepared lab orders for mailing or pick-up
Provided patient care and education, assisted at the reception desk Poured, trimmed, labeled and stored dental casts
Developed and mounted radiographs
Fabricated mouth-guards, bleaching trays, and completed other lab work as assigned Communicated with doctor and other staff members in regard to patient care OFFICE ADMINISTRATOR SPR (SCHEDULING AND PATIENT RELATIONS) Answered multi-line telephones
Welcomed patients as they entered the building
Scheduled patients while maintaining optimal doctor and hygiene schedules Prepared new patient charts
Collected payment on accounts
Contacted patients who were more than 10 minutes late for scheduled appointments, and notified appropriate provider Confirmed appointments
Maintained patient charts
Educated patients regarding treatment and insurance coverage STERILIZATION COORDINATOR
Conducted operative prep work including disinfection and sterilization of instrument trays Developed and mounted radiographs
Recorded probe depths for hygiene staff
Assisted with equipment and facility maintenance
Maintained bio-hazard and sharps materials, including arrangement of disposal Maintained ideal inventory by ordering dental supplies and paper products Duplicated and fulfilled requests for patient radiographic records Diploma in General Studies
Fargo South High School
Education Coursework
Moorhead State Community and Technical College
Vital Signs (2 years)
Patient Care (10+ years)
Venipuncture (2 years)
Medical Records (10+ years)
Scheduling (7 years)
Filing (10+ years)
EHR (7 years)
Phlebotomy
Microsoft Word
Receptionist
CPR
EKG
Driver's License
Customer Focus & Orientation — Proficient
September 2019
EDUCATION
SKILLS
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CERTIFICATIONS AND LICENSES
ASSESSMENTS
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ ec87328fe530a9742c321c3c40498c92eed53dc074545cb7
Reliability — Completed
November 2019
Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/share_to_profile/ 52cc5b099bc4d7af402d37b96ecd72f9eed53dc074545cb7
Attention to Detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share_assignment/8-x5kwddvknmjhrd Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate