SHADEEN CHRISTIAN
****************@*****.*** 240-***-**** Glen Burnie, MD www.linkedin.com/in/shadeen-christian-
PROFESSIONAL PROFILE
IT Support professional with 10 years in healthcare IT, specializing in troubleshooting system documentation, and customer support. Skilled in EPIC systems, printer/fax issues, and EHR management. Adept at communicating solutions, resolving IT concerns, and optimizing system operations.Pursuing compTIA A+ and Google IT Support Certifications to enhance expertise. Seeking a role to improve healthcare IT efficiency and patient care.
EDUCATION
●Per Scholas, Baltimore, MD Jan 2025 – Apr 2025
oGoogle IT Support Certification
oCompTIA A+
●Prince George’s Community College, Largo, MD Jan 2015 – June 2015
oCertified Nursing Assistant (CNA)
oPatient Care Technician
TECHNICAL SKILLS
●EPIC Hospital System: Patient data entry and documentation
●Printer & Fax Troubleshooting: Configuring, fixing jams, resolving network issues
●Help Desk Support: Answering calls, resolving technical issues, and assisting end-users
●IT Ticketing Systems: Documenting and resolving support requests
●Networking Basics: Troubleshooting internet connectivity, routers, and switches
●Operating Systems: Windows (10/11), macOS, Linux (basic)
●Cybersecurity Awareness: HIPAA compliance, secure data handling
PROFESSIONAL EXPERIENCE
Patient Care Technician University of Maryland Medical System Oct 2022 – Present
●Utilized EPIC hospital software to document patient information, ensuring accuracy and security of digital records.
●Answered phone calls from hospital staff and external facilities, providing critical information and assistance.
●Oversaw faxing and document transmission to ensure accurate and secure medical record handling.
●Assisted staff in troubleshooting printers, faxes, and computer access issues, improving workflow efficiency.
●Maintained HIPAA compliance when handling patient information in electronic health records (EHRs).
Clinical Technician Johns Hopkins Hospital Oct 2021 – Oct 2022
●Processed and documented patient information using EPIC and hospital database systems.
●Assisted in basic troubleshooting of computer workstations and printers in the unit, ensuring minimal downtime.
●Answered and directed phone calls regarding patient updates, lab results, and healthcare documentation.
●Managed fax and print jobs, ensuring secure and accurate transmission of medical records.
●Provided customer support to medical staff, resolving minor IT-related issues and improving workflow efficiency.