Customer Care Los Angeles

Yenny R

929-***-****/ 747-***-**** New York, New York City ******************@*******.***

SUMMARY

In search of a new role, with a great new company. I went back to school, to gain more knowledge in various aspects in Results-focused, creative problem solver, leading sales and marketing, and able to multi-task. Several years of work experience, and comprehensive of roles that I have hire.

education:

SUFFOLK UNIVERSITY Boston, MA

Master of Business Analytics Dec. 2026

Relevant Courses: Advanced Business Analytics, Global Product Innovation, Marketing: Challenge of Managing, Marketing Research for Managers, Qualitative Research & Market Insights, Strategic Marketing

PASADENA CITY COLLEGE Pasadena, CA

AA Business Management May 2022 -2025

CALIFORNIA STATE UNIV, LOS ANGELES Los Angeles, CA

B.A. Arts in Letters, Fashion Merchandise May 2003 -2008

professional experience:

ALO YOGA

B2B Customer Care Representative – E-commerce – Remote Role- May – Dec 2023

Supported sales and sales teams, performing competitive intelligence assessments

Drove strategic marketing programs to boost revenues, thwart competition, and capitalize on growing trends

Analyzed market opportunities, performed long range planning/modeling, evaluated and positioned brand, and assessed sales performance

FRAME BRAND

Wholesale Customer Care Rep – Account Management– Remote Role Sept 2020– Dec 2022

Corporate Strategic Marketing

Collaborated with cross-functional team (business development, marketing, sales, finance, operations) to develop three- and five-year strategic plans for Gene Therapy Division

Delivered market analysis to assess opportunities and recommend three new target areas with best-fit future market dynamics and internal capabilities

Brand Positioning

Conducted brand assessment, relying on national surveys, internal interviews, and secondary research

Provided recommendations which led to service-improvement strategy, targeting critical customer segments and differentiating Biogen from core competitors

EDDIE BAUER,

Wholesale Customer Care Rep – Account Mngt/Logistics– Remote Role – Dec 2023

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

Contacted customers and prospects to generate new business to achieve company growth goals.

Used a consultative sales approach to understand and meet customer needs.

Resolved order issues efficiently and enhanced customer satisfaction

Maintained sales tracking reports to support operational enhancements and implement corrective actions.

Clarified customer requests, forwarded product information and answered questions to support sales operations.

Fulfilled orders and sourced products to meet rigorous customer

SUFFOLK UNIVERSITY - OFFICE OF MARKETING AND COMMUNICATIONS Boston, MA

Marketing Intern Sep-Dec 24

Inventoried and assessed current marketing efforts; assisted with ongoing projects and campaigns

Provided recommendations on how to reach wider audience and diversify communication methods

Social Media

Wrote original content and published weekly posts on Instagram and Facebook

Increased LinkedIn connections by 20% through targeted outreach

Evaluated analytics and determined optimal posting times based on user engagement

Email Campaigns

Utilized Constant Contact to disseminate newsletter to campus community including students, faculty, staff

Organized text and photo submissions; proofread articles and ensured style and format were consistent

SKILLS:

Google Analytics, HubSpot Inbound Marketing, Microsoft Office Suite, Tableau, Microsoft Power BI

Fluent in Spanish, Canva, Email Marketing, Instagram, X, Facebook & TikTok

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