Asset Management It

Carolina Villafane Conesa

San Francisco Bay Area 415-***-**** ********************@*****.*** Linkedin www.linkedin.com/in/carolinavillafane IT ASSET MANAGEMENT AND IT PROCUREMENT PROFESSIONAL Summary

Highly motivated and skilled IT Asset Management and IT Procurement Professional with over 15 years of experience in managing IT assets, software, procurement, and operations. Demonstrated success in building and leading high-performing teams, driving cost savings through vendor negotiations, and implementing innovative solutions to optimize IT assets management processes.

Professional Skills

● Google Suite

● Jira

● Oracle

● Data Gathering & Analysis

● IT Procurement

● IT Asset Management

● Vendor Management

● Quality & Compliance Audits

● People Management

● Onboarding/Offboarding

● Operations Optimization

● Strategic Vision & Planning

● Playbooks

● Team Leadership

● Data Visualization

● Research and Project

Management

● Organization & Planning

● Remote Administration

● Procurement & Purchasing

● Logistics and Inventory

Management

● Collaboration & Partnership

● Mentor

● Policy Development

● Resource & Task Management

● Adaptability & Accountability

● Information Management

● Relationship Management

● Effective Listening

● Communication & Problem

Solving

● Recommendations & Solutions

Professional Experience

IT PURCHASING AND ASSET MANAGEMENT LEAD October 2022 – October 2023 ONE App, US (Remote)

● Inventory Audits: Conducted regular inventory audits, documented findings, and reported results.

● Procurement & Deployment: Procured and deployed IT hardware and peripherals globally for IT End User Services.

● Vendor Management: Negotiated purchasing agreements with key vendors to acquire IT supplies, optimizing costs and ensuring supply chain efficiency.

● Cost Reduction: Implemented forecasting strategies to enable bulk purchasing, resulting in significant cost savings.

● Global Inventory Restructuring: Restructured global inventory processes, facilitating deployments in APAC and LATAM regions.

● Standardization: Ensured materials and products met company specifications, standardizing offerings to provide a consistent experience for all end users.

● Process Development: Developed and implemented global onboarding and off-boarding processes across the US, APAC, and LATAM regions.

SENIOR INFORMATION TECHNOLOGY ASSET MANAGEMENT SPECIALIST March 2020 – July 2022 Twitter Inc, San Francisco (Remote)

● Procurement: Managed hardware and software procurement with an annual budget of $6M to $10M, supporting 8,000 to 9,000 end-user employees.

● End-User Satisfaction: Achieved a 90% end-user satisfaction rate through effective relationship management.

● Team Management: Led a team of 10, enhancing their skills and best practices, resulting in a 50% boost in confidence and productivity and achieving 100% employee retention.

● Database & Ticket Management: Administered an asset database and monitored over 200 support ticket queues daily to ensure timely resolution.

● Inventory Audits: Conducted regular inventory audits, documented findings, and reported results.

● Data Analysis & Reporting: Compiled and analyzed data, creating detailed reports to inform decision-making.

● Asset Governance: Governed deployable assets to support end users, ensuring efficient allocation and use.

● Financial & Contractual Management: Collected and managed financial, contractual, and inventory data of physical assets critical to organizational infrastructure.

● Data Reconciliation: Researched, reconciled, and made necessary corrections and adjustments to data to maintain accuracy. INFORMATION TECHNOLOGY PROCUREMENT SPECIALIST November 2018 – March 2020 Twitter Inc, San Francisco (Onsite)

● Team Transition & Growth: Transitioned the IT Purchasing Team into an IT Asset Management (ITAM) team, expanding it to 8 members and training each new hire.

● Asset Protection: Ensured the operational status of IT assets, including software, hardware, and data systems.

● Lifecycle Management: Managed IT assets throughout their lifecycle, from procurement to end-of-life usage.

● Promotion: Promoted to Senior Information Technology Asset Management Specialist in March 2020. INFORMATION TECHNOLOGY PROCUREMENT SPECIALIST March 2017 - November 2018 Twitter Inc, San Francisco (Onsite)

● Team Building: Established the IT Procurement Team, laying the foundation for streamlined procurement processes.

● Global Procurement & Deployment: Managed procurement and global deployment of IT hardware with a $4M to $5M annual budget, IT software with a $5M to $6M annual budget, and peripherals for over 5,000 end users.

● Vendor Management: Negotiated purchasing agreements with key vendors to acquire IT supplies, optimizing cost-efficiency.

● Cost Reduction: Implemented forecasting strategies to enable bulk purchasing, resulting in significant cost savings.

● Inventory Restructuring: Restructured global inventory processes to enhance efficiency and deployment.

● Standardization: Ensured all materials and products met company specifications, standardizing offerings to provide a consistent experience for all end users.

Additional Professional Experience:

● Manager - Customer Service & Support, Laborfair, Inc. (1.5 years)

Led customer service and support operations, enhancing customer satisfaction and streamlining support processes.

● Director of Workforce Development, WorkerExpress, Inc. (1.2 years)

Directed workforce development initiatives, improving employee skills and organizational performance through targeted programs.

Projects

● Remote Administration During COVID-19: Executed remote administration of hardware and software to newly remote employees during the COVID-19 pandemic lockdown, significantly increasing remote efficiency.

● Third-Party Vendor Collaboration: Partnered with three third-party vendors to develop three internal websites, optimizing operational logistics.

● Portal Services Enhancements: Enhanced portal services to streamline product supply for employees, improving access and distribution.

Education

● Colegio Gobernador Alvarez, Argentina — Business Administration Training Languages

● English - Fluent Spanish – Fluent

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