Customer Service Data Entry

Nicole Pucci

Manchester, NH *****

603-***-****

********@*******.***

EXPERIENCE

Autouse Andover, Ma — Dealership billing Administrator August 2022 - January 2025

-Reconcile vendor statement against repair orders

-Handled incoming calls from potential customers regarding purchase\lease, billing inquiries and disputes ect.

-Entered customer personal information into the database to ensure accuracy of customer records

-Processed customer payments and maintained accurate financial records

-Organized paperwork related to vehicle sales, service agreements, warranties, and financing documents

-Performed data entry to dealership system to update customer accounts

-Responded to customer inquiries via email, text, chat or phone calls in a timely manner

-Answered phones to help potential customers/current customer, take messages or transfer to appropiate department/employee

-Created, maintained and entered information into the database

-Greeted visitors and handled inquiries or directed to appropriate personnel according to needs

-Made copies of correspondence and other paperwork for customer file

-Requested titles from our title department

-Faxed or emailed correspondence to insurance companies

-Pulled customers credit reports

-Registered Massachusetts customer vehicles on the EVR - Electronic Vehicle Registration

Autouse Andover, Ma — Sr customer service specialist August 2005 - January 2025

-Retrieve and answer customer service voicemails, emails, chats and text messages

-Answer inbound collection calls

SKILLS

Strong organizational and

time management.

Exceptional communication

and interpersonal skills.

Ability to work independently

and as part of a team.

Detail oriented and able to

handle multiple tasks

simultaneously .

Able to negotiate with

customers in a friendly

manner. .

SUMMARY

Senior customer service

representative with over 19

years experience in customer

service and collections, keen

eye for detail, ensuring

seamless handling of

customer inquiries and

financial transactions, as well

as customers pertinent

information. With a focus on

resolving disputes and

maintaining regulatory

compliance while fostering

positive customer

relationships.

-Make outbound collection calls

-Negotiate payment plans, settlements or payoffs

-Identity disputes promptly for resolution

-Take cash, ACH, credit card or debit card payments

-Note customers accounts effectively and proficiently EDUCATION

Triton Regional High School, Byfield, Ma — Diploma

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