Customer Service Data Entry
Resume:
JACKIE REED
Scranton, IA *****
***************@*****.***
Information about me:
Experienced customer service professional with over 7 years of experience in delivering exceptional support to clients across various industries. Adept at managing customer inquiries and solving problems remotely with efficiency and a positive attitude. Strong communicator with a commitment to providing high-quality service in a virtual environment.
SKILLS
Communication: Strong written and verbal skills to convey clear, concise, and effective information.
Problem Solving: Quick at identifying issues and delivering timely, effective solutions.
Multitasking & Adaptability: Capable of managing multiple tasks in a fast-paced remote environment and quickly learning new tools and processes.
Self-Motivated: Able to work independently with minimal supervision, staying focused and productive remotely.
Team Collaboration: Collaborative with remote teams to resolve customer concerns and ensure service continuity.
Tech-Savvy: Proficient with CRM software, call center systems, Microsoft Office 365, and other remote work tools
Customer Relations: Skilled at building trust and loyalty, maintaining a positive and even-tempered attitude in all interactions.
Data Management: Accurate data entry and customer record management with attention to detail.
Typing Speed: 46 WPM, ensuring efficient communication via chat or email.
EXPERIENCE
Core mark, carroll, Iowa— customer service representative
april - 2025 ~ present
I answer the phone to help customers change their order or place their order.
I’m looking for a remote job!
Landus, Yale, Iowa— relationship specialist
September - 2022 ~ January - 2025
Managed truck scale operations, including weighing in/out and probing trucks to grade incoming and outgoing grain. Handled grain contracts by locking in prices, creating contracts, and processing sales, including issuing checks for completed transactions. Maintained and grew agronomy, feed, and grain sales, ensuring customer satisfaction and managing intercompany orders and inventory transfers. Acted as a resource for employees on operational procedures, invoicing, and grain contracts. Documented sales call information in the CRM, assisted with inventory control, and ensured accurate invoicing in line with company policies. Monitored agronomy contracts and prepaid sales for accuracy.
My departure from Landus was due to a company-wide layoff, as they were restructuring and reducing staff across various departments. Unfortunately, my position was impacted by this decision. While it was a difficult experience, I’m now looking forward to new opportunities where I can apply my skills and contribute to a new team.
Aureon, Jefferson, Iowa - customer service
December 2018 - April 2019
Provided customer support via email, chat, and phone in a fast-paced environment, troubleshooting and resolving issues. Handled inquiries, concerns, and requests while researching information using available resources. Escalated priority issues as needed and provided feedback to management on support resolutions. Followed Contact Center and Client policies, documenting sales call information in the CRM.
I had to make the difficult decision to leave my position due to a fractured tailbone, which made it extremely painful to sit for long periods of time, especially in a computer chair. Despite my best efforts to manage the condition and continue my work, it became clear that I couldn't perform the duties required without causing further discomfort. After consulting with my healthcare provider, I determined that it was best to step away until I had fully recovered. Since then, I’ve made a full recovery and am now eager to return to work, ready to bring my skills and experience to a new opportunity.
EDUCATION
South Central Calhoun, Lake City, Iowa— High school
August 2008 - May 2013
Des Moines Area Community College, Carroll, Iowa— Nursing- CNA
June 1 2016 - June 17 2016
VGM Education, Online, Iowa— Nursing - Medication Manager
June 1 2021 - June 27 2021
Des Moines Area Community College, Ankeny, Iowa— Business- Medical Office Specialist
August 2021 - December 2021
At this time I completed Business Communications, Medical Terminology, Comprehensive Word 1, and Intro Computer Business App. I was not able to finish school as I had a Baby and then went back to work full time as I was a single mother of 3 at that time.
CONCLUSION
I am eager to contribute my remote customer service skills and commitment to providing exceptional support to your team. I look forward to the opportunity to discuss how my experience aligns with your needs. Please feel free to contact me at Email or Phone to schedule an interview. Thank you for considering my application.
Contact this candidate