Customer Service Administrative Assistant
Resume:
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C O N T A C T
P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
• Operating System Platforms
• Microsoft Windows
• Software Applications
• Microsoft Office - Excel, Word &
PowerPoint.
•Internet usage
•Microsoft Outlook and CIF program
• Cash Handling
•Fast Learner
MBA - Business Administration
University of Balamand - Lebanon
Bachelor Degree
Saint Joseph University -Lebanon
Graduated in 2010
Universal Teller
Bank Of Beirut - Lebanon 2017 - 2021
Recording transactions, which involves logging checks and preparing transaction reports Counting and packaging currency
Reconciling cash drawers
Exchanging foreign currency
Promoting the bank’s products and services
Keeping customers’ personal information confidential Communicating with other bank team members
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Organized, stocked and maintained teller window area. Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Processed customer transactions promptly, minimizing wait times. efficient business support. Proficient in various computer applications, demonstrating strong communication and customer service skills. Proven ability to plan and manage multiple assignments, meeting tight deadlines as a proactive problem-solver. Recognized for establishing, organizing, and managing office procedures, with solid bookkeeping skills and a background in customer relations. Efficient in scheduling and adept at managing tasks and projects to successful completion. Energetic and positive team member with excellent analytical, problem- solving, and interpersonal skills. Demonstrates organizational prowess, effective decision-making, flexibility, and reliability in a fast-paced work environment. Customer-centric orientation is a key strength.
L A N G U A G E S
Arabic : Native
English: Fluent
French: Fluent
N E R M I N E B R E I C H E
U N I V E R S A L T E L L E R
Accountant and Administrative Assistant
Handling all administrative functions (including and not limited to: reports, MOM, Internal and External correspondence, company’s bank accounts reconciliations, setting up the company’s portfolio library, etc…)
Maintain employees information system (EIS)
Maintain the organization's database -Schedule and coordinate meetings, appointments, travel arrangements and hotel booking for the CEO
Direct reporting to the CEO
Assist with recruitment and selection process
Expert in using “QuickBooks” to prepare invoices and financial statements Handling bank reconciliations and deposits
Managing all account's duties
Customer Service Representative
Helping customers, managing their funds
Answering questions regarding the bank’s products and services Troubleshooting problems related to customer finances and management Researching and solving customer issues
Learning sales techniques to entice customers to try new bank products and services Input customer and bank data
Being in contact with customers and being in charge of the bank vault Processing payments and monitoring the finances held at the bank. Lebanon and Gulf Bank 2010- 2012
Artise Design -UAE 2014- 2016
Motivated administrative professional with over 8 years of experience in providing
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