Customer Service Data Entry

HIGHLIGHTS OF QUALIFICATIONS

Type ** wpm

Word

Office

WordPerfect

Internet

PowerPoint

Excel

Publisher

Outlook

Filing and Faxing

QuickBooks

Scheduling Appointments

Travel Arrangements

Multi-line phone systems

Lotus Notes

Passport

RELATED SKILLS AND EXPERIENCE

Receive mail at mail room from USPS letter carrier and sign for express, registered and certified mail.

Receive FedEx, UPS and other packages.

Sort incoming mail

Physically deliver mail and courier packages to employees

Receive outgoing mail (letters and parcels) and meter.

Receive outgoing UPS & FedEx packages

Process outgoing FedEx packages

Answer email regarding mail and packages.

Provide customer service.

Deliver mail and packages to recipients in the building.

Assertive and resourceful; self-motivated; willing to ask questions and take initiative be able to communicate clearly.

Consistently demonstrates professional demeanor, appearance and attitude.

Other duties as assigned by manager.

Read and analyze incoming memos, submissions and reports, in order to determine their significance and plan their distribution,

Manage and maintain employee’s schedules to ensure deadlines are met.

Prepare invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheets, database, and/or other presentation software.

Set workflow priorities to ensure deadlines are kept.

Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping AP/AR.

Type letters and correspondences;

Edit, format, proofread documents for punctuation and grammar.

Prepare agendas and make all travel arrangements for the committee, board, and other members.

Make travel arrangements, prepare expense claims for payments.

Provide excellent customer service by phone and in person.

Answer and direct calls.

Receive, sort, and distribute mail, send and receive faxes.

Inventory control.

EDUCATION

Sacramento City College, Sacramento, CA Administration of Justice and General Education

Sacramento Skills and Business Center, Medical Billing and Coding and Medical Front Office

Hiram W. Johnson Sr. High School, Sacramento, CA

WORK HISTORY

TMG MetLife. Lead Mail Services clerk. 09/22-

Farmers Insurance Data Entry Operator 09/2021-09/22 Chewy Fulfillment Team member 03/20-05/21

Selective Transportation Driver/Billing Clerk 11/18-03/20

PNC Bank Data Entry Operator, Dayton, OH 10/17–11/18

Janico Maintenance

Kristen Harris

Janitor, Sacramento, CA

Personal Assistant, Simi Valley, CA

05/16-08/17

05/12-04/14

Inventory/Data Entry Clerk

Teledyne Imaging Sensors, Camarillo, CA

11/11-04/12

Administrative Assistant

JP Security, Warner Robins, GA (telecommute)

09/09-12/10

Administrative Secretary

Dynamic Staffing, Roseville, CA

08/08-09/08

Legislative Clerk

Legislative Counsel Bureau Services, Sacramento, CA

11/99-02/02

Patient Care Coordinator

UC Davis Medical Center, Sacramento, CA

10/98-07/99

Word Processing Tech

Department of Fish and Game, Sacramento, CA

09/92-02/97

Office Assistant II

Department of Health Services, Sacramento, CA

08/88-08/92

Program Technician

Department of Motor Vehicles, Sacramento, CA

08/81-02/86

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