Customer Service Sales Specialist

ASHLEY DAWKINS

Montgomery, Alabama 864-***-****

***********@*****.*** www.linkedin.com/in/ashleydawkins-8b039a120

GAIN EXPERIENCE IN ACCOUNTING AND TAXATION.

DECEMBER 2021 – APRIL 2025

TAX PREP ASSOCIATE

REMOTE, SPARTANBURG

•Strong customer service skills with ability to empathize and instill confidence.

•Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries.

•Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy.

•Proficient with technology and solid knowledge of computer operations and software.

•Utilize and leverage government websites and toolkits to seek out and deliver the right answer

•Researching tax laws and updating knowledge of changes in tax policy to ensure compliance with IRS regulations

•Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules

•Business Tax (Partnerships, S-corps, and C-corps)

•Experience with tax preparation, strong research and writing skills, and the ability to work independently

DECEMBER 2022-MARCH 2023

RETAIL SALES SPECIALIST/CASHIER

BURLINGTON STORES, INC., SPARTABURG, SOUTH CAROLINA

•Serves customers by helping them select products.

•Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

•Greets and receives customers in a welcoming manner.

•Responds to customers’ questions.

Directs customers by escorting them to racks and counters.

•Provides outstanding customer service.

•Documents sales by creating or updating customer profile records

•Manages financial transactions.

Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.

•Alerts management of potential security issues.

•Assists with inventory, including receiving and stocking merchandise.

•Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

MAY 2013- DECEMBER 2022

MERCHANDISING ASSOCIATE, CASHIER, BACKROOM ASSOCIATE, DRESSING ROOM ATTENDANT

Marshalls, spartanburg, south carolina

•Assist over 40 customers a day in selecting clothing items and answer any questions regarding products.

• Manage inventory process by stocking and organizing products in a thorough and efficient manner, and create merchandise displays to grab buyers’ attention and creates opportunities for higher sales to increase weekly revenue.

• Provides exceptional customer service to all shoppers by providing recommendations and assisting in product selection.

• Utilizes negotiation strategy to encourage customers to sign-up for credit card promotions, conducted cash transactions and processed customer returns in a timely manner.

• Shares recommendations with upper management to improve the overall shopping experience for customers.

AUGUST 2018 – MAY 2024

SUBSTITUTE TEACHER

Spartanburg county district 6, Spartanburg, south carolina

•Instructed students with a wide variety of learning abilities, ensured classroom

environment was productive and enriching by creating engaging environment.

•Utilized technology sources to enhance student learning, managed classroom by adhering to school policies and procedures.

•Implemented classroom management strategies in order to create a productive learning environment for all students, grade assignments and provide constructive feedback to improve student academic performance.

•Instructed students with a wide variety of learning abilities.

JULY 2018 – OCTOBER 2018

ENUMERATOR/ADDRESS LISTER

US CENSUS BUREAU, greenville, south carolina

•Conducted research on behalf of the US Census Bureau by collecting demographic, economic, and housing information by canvassing assigned areas

•Maintained and submitted hours worked, miles driven, and expenses incurred on the job.

•Conducted interviews with respondents, assisted respondents in filling out census forms.

•Verified information provided to Census Bureau by respondents, and performed filing and other office duties as needed.

FEBRUARY 2019 – NOVEMBER 2019

HOME HEALTH AIDE

axcess healthcare, spartanburg, south carolina

•Supported patients by providing housekeeping, laundry services, meal preparation, tube feedings, oral feedings, bathing, dressing, grooming, and incontinence care.

•Adhered to professional standards, home care policies and procedures.

• Monitored and recorded patient condition by making entries in patient journal and notifying nursing supervisor of changing or unusual conditions.

OCTOBER 2017 –APRIL 2018

UNITED HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

Sitel, spartanburg, south carolina

•Medicare Advantage Part C experienced, performed first call resolution of customer issues/inquires by identifying the best solution and, utilizing all tools and technology provided by the client and contact center.

•Communicated with health insurance on behalf of our patients’ well-being.

•Communicated with patients concerning referrals and medication prescriptions, and answered inbound calls to deliver excellent customer satisfaction and loyalty.

JULY 2016 –APRIL 2017

BANKING SPECIALIST II

TD BANK, greenville, south carolina

•Addressed customer inquiries about deposits, withdrawals, and lines of credit, opened new accounts and closed existing accounts.

•Followed all bank rules and security measures

• Provided customer support for online banking, managed a high volume of over 50 calls per day, and direct callers to the appropriate department, when necessary.

• Provided timely resolutions to complex issues along with competent and friendly service to create a positive caller experience.

• Utilized company software and Microsoft office to input data and maintain documentation and organization of call center information.

• Efficiently and effectively address product and service concerns consistently to maintain a positive customer approval.

• Assisted team members in daily tasks by providing ongoing training and support.

DECEMBER 2015 –MARCH 2016

TAX SUPPORT ASSOCIATE

security FINANCE, spartanburg, south carolina

•Conducted tax interviews and researched tax questions to provide accurate and complete tax returns, experienced with tax software (Drake).

•Resolved client concerns in accordance with the District General Manager’s instructions.

•Prepared complex tax returns for individuals and businesses.

DECEMBER 2024

ASSOCIATES IN ACCOUNTING, SPARTANBURG COMMUNITY COLLEGE

•Administrative Accounting Assoicate

•Relevant Coursework: Advanced Financial Accounting and Reporting, Accounting Systems, Income Tax, Financial accounting, Managerial accounting, Taxation, Auditing, and Business law.

MAY 2010

COSMETOLOGY, KENNETH SHULER SCHOOL OF COSMETOLOGY

•Relevant Coursework: Sanitation and Safety, Professionalism and Salon Management, Sciences of Cosmetology, Professional Hair Care Skills, Professional Nail Care Skills, Professional Skin Care Skills, and Unassigned Specific Needs. Instruction in chemistry, bacteriology, and anatomy and physiology of the face, head, arms, and hands is incorporated through theory and practical application on both mannequins and live models.

•Compliance

•Cashflow planning and management

•State & Federal Tax Codes

•Highly organized

•Excel skills

•Microsoft Office skills

•QuickBooks Certified

•Exceptional oral and written communication

•Customer Service

•Soft skills Certificate- Spartanburg Community College Career Services

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