Customer Service Office Manager

Connie J Jones

Provides Excellent Customer Service

Florida 33952

1-941-***-**** ***********@*****.***

Summary

With a background in customer service and phone etiquette, I'm available to help potential customers with both scheduling appointments for cleaning and estimates. I'm also involved with the Big Brothers and Big Sisters program. I truly enjoy my time together with my little sister. Experience

Subway - Sandwich Artist

02/01/2025 – 07/01/2021

I provided customer service as i greeted them when they walked into my store. Also, I built their sandwiches and/or salads per their request of meats. toppings, and also sides. As I was wrapping up their food, I'd always asked them if they wanted to add any chips, cookies, or drinks, to make it a value meal, to help them save money for their meal.

*Customer service

*Cash handling

*Food prep

*Preparing fresh subs & salads

*Cleaning the lobby

*Baking fresh bread and cookies

Sweeney Cleaning Company - Assistant Office Manager 08/01/2008 – 11/01/2003

I answered the 3 phone lines and scheduled appointments for free estimates & cleaning jobs; ordered cleaning supplies; made the daily schedules for the 3 crews; ran the credit card numbers when the crews returned to the office; and made new customer cards with the work done.

*Phone etiquette scheduling appointments

*Excellent communication skills

*Ordering supplies

*Weekly inventory

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*Processing card cards and cash handling

Skills

*Bookkeeping

Languages

*English

Education

- Sarasota High School

06/01/1984 – 08/01/1980

Basic studies of History

Algebra

Chorus, both mixed, and girls.

Changing Tide, a sing and dance group

Biology

Physical Education (PE)

History

Certificates

Subway employee of the Year (2024)

Hobbies

*Spending time with my little sister at school and her softball games, *Going to the beach to collect sharks teeth and shells, *Daily reading, *Spending time with my church family Driver's Licenses

License Types: Enhanced licenses, Class D: Basic type

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