Talent Acquisition Service Representative

HIRA BOOTH

516-***-**** ************@*****.***

EXPERIENCE

Experienced HR professional with over 6+ years in employee relations, leave management, and talent acquisition. Proven success in handling LOA, STD, FMLA, and benefits administration with a 98% compliance rate. Adept at onboarding, HR system management (Oracle, Workday, ServiceNow), and guiding managers on policies. Bilingual in English, Urdu, and Hindi, enhancing communication in diverse workplaces. Seeking a remote HR role to streamline processes and improve employee experience.

HR Xpress Marlborough, MA

HR Service Representative for Leave of Absence November 2023- Present

Respond to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits, and leave of absence through multiple modes of contact (phone, emails, or reports), showcasing proficiency in remote support.

Guided associates and managers remotely through HR systems, including onboarding via the Talent Management system.

Document summary details of calls and processing in the case management system.

Complies with all TJX state, city, and federal regulations, including legislative sick Policies.

Handling STD, LTD, benefits, FMLA, ADA, and Open Enrollment.

Handling and guiding state pay and job protection exceptions.

Handled an average of 50+ LOA and benefits inquiries daily via phone and email, ensuring 100% compliance with state and federal regulations.

Assisted 300+ employees annually with FMLA, ADA, and open Enrollment, reducing processing errors by 20%.

HR Xpress Marlborough, MA

HR Service Representative April 2022- November 2023

Aided store management with onboarding newly hired associates through the Talent Management System

Guided with policies for benefits, paid time off, and onboarding via email via ServiceNow and by phone.

Aided and enrolled new and existing associates in their choice of benefits

Verified and approved life event documentation

Created in-depth verification letters for associates in need

TJ Maxx Crofton, MD

Assistant Store Manager July 2018- April 2022

Sourced recruits and hired qualified candidates

Facilitated several new recruiting opportunities through local colleges and professional development centers

Facilitate onboarding and off-boarding of employees, including review of background checks, 1-9 verification, and updates on HRIS.

Onboarded recruits via the Talent Management System

Processed associate correction, merit reviews, and terminations through the Talent Management System and Oracle system.

Recruited and onboarded over 200 employees across multiple locations, improving retention rates by 15%.

Led training programs that increased onboarding efficiency by 25%, reducing new-hire adjustment time.

Marshalls Huntington, NY

Assistant Manager March 2017- July 2018

Sourced and recruited qualified candidates

Mentored and developed all associates assigned based on store policy goals

Processed associates’ full cycle of employment in the Oracle system

Gained an understanding of different individuals and their motives

Guided and educated people in need of assistance

EDUCATION

Nassau Community College

Psychology Major (Coursework Completed, January 2016)

SKILLS AND OTHER ABILITIES

HR Systems & Tools: Workday, Oracle, Service Now, Talent Management, Microsoft Office Suite.

Leave & Benefits Administration: FMLA, STD, LTD, ADA, Open Enrollment, Employee Relations.

Recruitment & Onboarding: Hiring, Talent Acquisition, Background checks, Training & Development.

Soft Skills: Time Management, Detail-Oriented, Customer Relations, Multilingual.

Training and development

oPHR Certification

oWorkday

oCustomer Service/Relations

oDetail oriented

oTime management

Contact this candidate