Customer Service Operations Manager
Resume:
Michele Balliet
Nuangola, PA ***07
610-***-**** ************@*****.***
Sales ~ Customer Service ~ Operations
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PROFESSIONAL EXPERIENCE
Operations Manager, duagon, Blue Bell, PA
2023 - Present
Lead and oversee day-to-day operations, ensuring efficient workflow and adherence to company policies and procedures.
Manage a team of employees, providing guidance, training, and performance evaluations to drive productivity and achieve operational goals.
Develop and implement strategic initiatives to optimize processes, reduce costs, and improve overall operational efficiency.
Collaborate cross-functionally with sales, marketing, and engineering teams to identify opportunities for business growth and enhancement of customer satisfaction.
Responsible for inventory management, supply chain coordination, and quality control to maintain product integrity and meet customer expectations.
Drive continuous improvement initiatives, analyzing performance metrics and implementing solutions to address areas of opportunity.
Account Manager, duagon, Blue Bell, PA
Managed key client accounts, serving as the primary point of contact for all operational matters and ensuring delivery of high-quality services.
Developed and maintained strong relationships with clients, understanding their business needs and proactively addressing any issues or concerns.
Led account planning and strategy sessions, identifying opportunities for upselling, cross-selling, and expansion of services to drive revenue growth.
Coordinated with internal departments to fulfill client requirements, manage project timelines, and resolve escalated issues in a timely manner.
Prepared and presented regular performance reports to clients, highlighting key achievements, areas for improvement, and recommendations for future initiatives. Managed key client accounts, serving as the primary point of contact for all operational matters and ensuring delivery of high-quality services.
Developed and maintained strong relationships with clients, understanding their business needs and proactively addressing any issues or concerns.
Led account planning and strategy sessions, identifying opportunities for upselling, cross-selling, and expansion of services to drive revenue growth.
Coordinated with internal departments to fulfill client requirements, manage project timelines, and resolve escalated issues in a timely manner.
Prepared and presented regular performance reports to clients, highlighting key achievements, areas for improvement, and recommendations for future initiatives.
Inside Sales, MEN Micro Inc.-Blue Bell, PA
2014-2018
Promote, sell, and distribute stock products in a niche market to existing customer base.
Maintain up to date knowledge of industry practices and products.
Coordinate with outside sales, marketing, and the engineering department to identify and suggest custom solutions for clients.
Identify trends in customer satisfaction.
Support outside sales by providing quotes and maintaining current and growing customer base with excellent customer service.
Provide customers with updates on orders, shipping schedule and tracking information.
Assist in expansion efforts to gain market presence by attending trade shows to interact with existing customers and get lead generation for prospective customers.
Coordinate and attend a yearly summit to introduce new products and initiatives to manufacturing representatives.
Sales Professional, Tiffany and Co. – King of Prussia, PA
2007-2016
Achieve and exceed individual sales plan by 10 – 15 % each year by utilizing strategic selling techniques.
10th sales professional out of fifty in the mid- Atlantic region.
Received the “PMA” award (positive mental attitude) in 2010 nominated by my peers.
Develop and maximize client base by employing client development outreach and follow-up.
Obtain advanced knowledge of products, company and traditions by self-educating.
Provide outstanding service during all client interactions while creating the Tiffany
experience.
Customer Service Manager/HR Administrator, Spray Products Corporation - Plymouth Meeting, PA 2002-2007
Demonstrated dynamic leadership skills in directing Customer Service and Data Entry department personnel, with a key focus on facilitating a customer-focused, service-oriented environment.
Oversaw order processing from intake through delivery and customer follow up.
Effectively executed and monitored corporate policies and procedures to ensure compliance with account servicing standards.
Strategically scheduled and expedited orders to meet customer deadlines/requirements.
Successfully generated new business in an Inside Account Representative capacity; actively participated in industry trade shows and collaboratively called on key accounts.
Concurrently served as HR Administrator, exhibiting exceptional organization skills in coordinating, and supervising new hire orientations, maintaining corporate personnel records and comprehensively monitoring staff benefit/attendance/grievance/hiring/termination activities; conducted employee compensation reviews.
Human Resources Recruiter, Stivers Staffing - King of Prussia, PA - 2000-2002
Productively interviewed, tested and placed temporary and direct hire employment candidates to meet both employee and employer needs.
Actively supported Staffing Coordinator in defining candidate strengths and qualifications.
Assisted Sales Manager in generating temporary/permanent recruitment opportunities.
Applied computer skills toward maintaining database of completed assignment performance reviews.
EDUCATION
Bachelor of Arts, Communications - East Stroudsburg University, PA
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