Customer Service Street Outreach
Resume:
Keisha South
Sherwood, OR *****
**************@*****.***
Work Experience
Customer service
Dede's-Sherwood, OR
June 2024 to Present
Oregon lottery cash tickets and serve customers
Peer Street Outreach
New Narrative-Beaverton, OR
August 2022 to January 2024
Conducted street outreach to provide support and resources to individuals in need Collaborated with community partners to organize and facilitate outreach events.Developed relationships with clients to assess their needs and connect them with appropriate services while maintaining detailed records of outreach activities and client interactions. During the winter and really hot summer days, inclement weather would be activated so,I would be out in the community transporting folks to winter shelter or cooling centers. There’s so much more.
Med Aid
Ackerly-Sherwood, OR
April 2018 to September 2021
Administered medications and provided personal care assistance to residents as a Med Aid Maintained accurate medication records and communicated any changes to healthcare providers Assisted residents with activities of daily living and ensured their comfort and well-being Collaborated with healthcare team members to deliver holistic care to residents
Teller
Onpoint CCU-Sherwood, OR
February 2020 to January 2021
Provided efficient and accurate account services to customers as a Teller Processed various financial transactions including deposits, withdrawals, and transfers Assisted customers with account inquiries and problem resolution
Maintained a clean and organized work area to ensure a positive customer experience Customer Service Manager
Walmart
February 2014 to August 2020
Managed a team of customer service associates to ensure a positive shopping experience for Walmart customers
Resolved customer complaints and escalated issues as needed to maintain customer satisfaction Implemented training programs to enhance team members' customer service skills Monitored store operations to identify areas for improvement in customer service Education
High School
Newberg High School
September 2002 to June 2006
Skills
• Record Keeping Healthcare Communication Personal Care Medication Administration Assisted Living (1 year)
• Team Management
• Medical Records
• Vital Signs
• Home Care
• Leadership
• Cleaning Experience
• Negotiation
• Caregiving
• Microsoft Office (3 years)
• Excel (3 years)
• Microsoft Outlook (6 years)
• Microsoft Powerpoint
Certifications and Licenses
CPR Certification
Food Handler Certification
CNA
Certified Medication Aide
PWS
January 2022 to January 2025
I'm a Peer Wellness specialist
PSS
January 2022 to January 2025
Peer Support Specialist
Additional Information
Certified Hearing voices facilitator
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